Icinga vs. Spiceworks Help Desk
Icinga vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Icinga | N/A | Icinga is an open source network monitoring platform. It includes automation, modularized integration packages, and prebuilt alerts and reporting capabilities. | N/A | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
Icinga | Spiceworks Help Desk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Icinga | Spiceworks Help Desk | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Icinga | Spiceworks Help Desk | |
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Small Businesses | Auvik Score 8.4 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | IBM Instana Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | IBM Instana Score 8.9 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Icinga | Spiceworks Help Desk | |
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Likelihood to Recommend | 8.0 (7 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | 9.0 (1 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Icinga | Spiceworks Help Desk | |
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Likelihood to Recommend | Icinga GmbH | Spiceworks Ziff Davis |
Pros | Icinga GmbH | Spiceworks Ziff Davis |
Cons | Icinga GmbH | Spiceworks Ziff Davis |
Likelihood to Renew | Icinga GmbH | Spiceworks Ziff Davis |
Usability | Icinga GmbH No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | Icinga GmbH No answers on this topic | Spiceworks Ziff Davis |
Support Rating | Icinga GmbH No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | Icinga GmbH No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | Icinga GmbH | Spiceworks Ziff Davis |
Return on Investment | Icinga GmbH | Spiceworks Ziff Davis |
ScreenShots |