ICR Evolution vs. LiveAgent
ICR Evolution vs. LiveAgent
Product | Rating | Most Used By | Product Summary | Starting Price |
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ICR Evolution | N/A | ICR evolution boasts 25-years of experience developing solutions for a worldwide client base, to improve how their end customers experience service within their organization. The company's main focus is to help clients provide their clients with more agile, simple, efficient and productive relationships when it comes to serving customers. ICR evolution's inbound and outbound solutions provide functionalities such as intelligent routing of contacts (ACD/ICR), self-service with speech… | N/A | |
LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | Pay as you go based on agents concurrently connected. Pay monthly. | — | ||||||||||||||
More Pricing Information |
ICR Evolution | LiveAgent | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ICR Evolution | LiveAgent | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ICR Evolution | LiveAgent | |
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Likelihood to Recommend | - (0 ratings) | 8.2 (117 ratings) |
Likelihood to Renew | - (0 ratings) | 9.3 (4 ratings) |
Usability | - (0 ratings) | 8.0 (4 ratings) |
Support Rating | - (0 ratings) | 9.3 (24 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (2 ratings) |
ICR Evolution | LiveAgent | |
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Likelihood to Recommend | ICR Evolution No answers on this topic | QualityUnit, LLC |
Pros | ICR Evolution No answers on this topic | QualityUnit, LLC |
Cons | ICR Evolution No answers on this topic | QualityUnit, LLC |
Likelihood to Renew | ICR Evolution No answers on this topic | QualityUnit, LLC |
Usability | ICR Evolution No answers on this topic | QualityUnit, LLC |
Support Rating | ICR Evolution No answers on this topic | QualityUnit, LLC |
Implementation Rating | ICR Evolution No answers on this topic | QualityUnit, LLC |
Alternatives Considered | ICR Evolution No answers on this topic | QualityUnit, LLC |
Return on Investment | ICR Evolution No answers on this topic | QualityUnit, LLC |
ScreenShots | LiveAgent Screenshots |