Likelihood to Recommend If you have a skilled IT support team (whether in-house or outsourced) that is familiar with Kaseya's applications and has a good relationship with the vendor, it may be a good fit. It "checks the box" for 2FA, but there are much simpler solutions out there today that can get the same job done with less complexity and, in many cases, at a lower cost.
Read full review Easy to implement and support. Flexible platforms and user-friendly interface. Not a lot of customization is available to customers and response time of support could be better. There are now competing products that utilize new features like facial recognition. Using camera and fingerprint sensors are becoming standard in smartphones so RSA SecureID should offer those as options.
Read full review Pros AuthAnvil is simple to use. Whether using an OTP code or push notifications, the application is user-friendly. AuthAnvil applications are easy for the end-user to install. AuthAnvil is readily available across multiple platforms (Windows, Android, iOS). Read full review RSA Authentication Manager is easy to deploy and configure. It is a scalable solution meant for a large enterprise. Some of the key features of RSA Authentication Manager where it particularly does well are provisioning, mapping, and logging. It has a very nice console with good administrative and troubleshooting options. Reliable security for VPN, applications, and wifi. Read full review Cons Does not offer faster login for trusted devices. App requires multiple clicks to get to security code. App is slow to load. App was difficult to install and pair and confirm as a trusted device. That process took over 30 minutes. Read full review Slow to provide updates to latest operating system versions. While the GUI is clean and easy to use, it does look very dated. There is not an option for a temporary code to log in. It would be nice for situations where you are at a remote site but don't have your device (laptop, phone, etc.) with you, as well as other situations. Read full review Likelihood to Renew Long story short, does the job. Can use company credentials to setup and access the account for SecurID. Easy to setup and implement. Doesn't have a high learning curve.
Read full review Usability Simplicity of use combined with price and low system resources.
Read full review Using it very frequently, it's important that its straight forward and I do not have to go through unnecessary hoops to achieve something seemingly simple. Can setup using the company credentials and do not have to setup up a separate account. Setup was fast and easy. GUI is very straight forward and quick.
Read full review Support Rating They are very helpful with helping us with any issues. There are a lot of helpful guides online if you get lost. Kaseya is also good about not bugging you with notifications. Kaseya offers easy to access to support options. Overall I have not had to contact them over a lot of issues. The software rarely broke or was down for maintenance.
Read full review Their support for onboarding and set-up is quite good. The only issues we tend to have are obtaining new user devices. These need to be planned ahead of time.
Read full review Alternatives Considered I selected Passly at first as it would allow for a single sign on with azure to
Kaseya VSA . Kaseya has made access to different products very different. VSA does not have single sign on with Azure where as Vorex/BMS does. This is a feature that Kaseya should make unified accross all applications.
Read full review Overall MS AAD is good but we have had a few too many reliability issues with the product that have lead to enterprise authentication outages over the last year. The Senior executives have a preference on Securid to be more reliable than MS AAD. SecurID does a better job in Integration for legacy on-premise applications for instance.
Read full review Return on Investment Kaseya has allowed us to be more secure. It's allowed us to link multiple 2FA devices to one account. It's provided us with basic logging. Read full review Implementing RSA SecurID has allowed us to help our clients understand we are committed to compliance. Implementing RSA SedcurID has, however, negatively impacted employee productivity. Employees need to be aware of the additional steps they need to take to authenticate to a protected system. RSA SecurID has helped us with our compliance audits. Read full review ScreenShots