ID.me vs. RapidVerify

ID.me is well suited for our business to verify customers to provide a discount due to their top-notch software which is easy for our customers to use and is quick. Beyond customer experience, it has massive business benefits as it saves us a lot of time and money to use their white-glove software vs doing it ourselves as we did in the past using paper documents and our own people.

Incentivized

Overall, I was very impressed with Rapid Verify's offering. The onboarding process was quick and easy. For us, the turnaround time in getting results was the biggest benefit. It would be nice if we could integrate this in our current software we use internally as this would prevent us from having to switch between platforms to get this done.

• Scalable audience size
• Easy integration with Shopify
• Secure customer verification

Incentivized

• Takes away the need to have parents and other people come in to do id scans.
• Parents can now do this wherever they are at. Some parents have expressed its easier than having to wait to get this done like they have in the past.
• We get a copy of the license that we can import directly into our current sofrware.

• Be able to verify people without them providing any documentation by getting access to needed databases where that information is stored.
• Be conscious that people do not like to provide their SS#.

Incentivized

• Since the verification came back as verified, we did not know what would happen if it failed, some examples or use cases published on their site would be helpful in this case.
• A white paper explaining how this could satisfy I-9 requirements.
• It would be nice if we could customize the verification report generated.

The user interface was pretty simple and not too complicated which made it easy to figure out how to use the platform. This is what made it appealing. Too many options can be distracting.

We usually have to wait days for a response from online vendors, but RapidVerify responded to our queries within a matter of hours which was very refreshing.

We didn't evaluate any others. At the time ID.me had the largest customer base and I believe that still holds true.

Incentivized

We asked our IT guy and he mentioned maybe we should try Plaid, but when looking at their offering, we would have had to get a developer to set everything up and it all seemed too complex for our needs. We are not a large company and we wanted something simple and easy to use. With RapidVerify, everything just worked.

• Raises AOV for select segments
• Brings new customers to our store

Incentivized

• Since we are a small center, not having to take away one of the two teachers to do this has allowed us to stay focused in our classrooms.
• We really like having the photos so we can import into our daycare center software.