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Easy and Quick Identity Verification
August 18, 2023

Easy and Quick Identity Verification

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with RapidVerify

I was tasked with ensuring our a remote contractor underwent identity verification per our firm's policy. In the past, this was a process that was done manually, but we decided to try RapidVerify to streamline the process as the firm is looking to reduce manual processes and focus on implementing more automated processes.
  • Support response time
  • Quick turnaround of verification results
  • Fast onboarding process
  • A case study on other companies who implemented this solution
  • More how-to guides
  • Be nice to have this integrated with our internal software
  • Our previous manual process was 5-7 days turnaround for results. We got results from RapidVerify in less than ten minutes.
  • As a test, we also verified with our manual process as we were unsure how accurate these online solutions are and we found out that they are indeed accurate.

Do you think RapidVerify delivers good value for the price?

Yes

Are you happy with RapidVerify's feature set?

Yes

Did RapidVerify live up to sales and marketing promises?

Yes

Did implementation of RapidVerify go as expected?

Yes

Would you buy RapidVerify again?

Yes

Overall, I was very impressed with Rapid Verify's offering. The onboarding process was quick and easy. For us, the turnaround time in getting results was the biggest benefit. It would be nice if we could integrate this in our current software we use internally as this would prevent us from having to switch between platforms to get this done.

RapidVerify Support

We usually have to wait days for a response from online vendors, but RapidVerify responded to our queries within a matter of hours which was very refreshing.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, our question was answered via the regular support email listed on their site. We would not have purchased premium support for such a new product offering that we did not have prior experience with.
Before we signed up we had a few questions about the end results of the verification and what exactly was all needed for us to kick-off the verification process and they responded to us in a few hours with detailed explanations and even offered to get on a Zoom call to help us through the process. That alone is what made us sign-up and purchase the identity verification offering.