Ideagen Healthcare Guardian vs. SailPoint Identity Security Cloud

Ideagen Healthcare Guardian is very well suited to incident and risk management across the healthcare sector. It is an ideal system for organisations that need a centralised platform to log, track and analyse data. It directly supports compliance and meets NHS governance frameworks and CQC standards. It is also suitable for performance and KPI monitoring, since the powerful data triangulation features allow real-time reports and dashboards to be created which allows clear oversight and monitoring. However, it is likely that these features might be less appropriate for smaller organisations with minimal governance needs. While anyone could potentially use the product, it is likely that only larger ones with more data will make use of the richer features.

We are happy with the management of the Id, accounts where the user can request any access easily. Also the many connector which Sailpoint is offering in order to onboard lots of applications is quite helpful. The access review module has also have been improve so that large campaigns can we work out easily.

Where we see some improvement is on the UI as here it is not so intuitive for the end user, so that we need to make lots of communications and training so that the user is able to understand how to use it.

For the administration and creation of roles it also would be great to have some improvements here to make it more easily its management.

• Triangulation of data
• Highly customisable
• Flexible and adaptable
• User friendly

• Brings users access, profiles and accounts all into one place
• Manages the Life Cycle Management process across ALL identities, permanent and Temporary
• Secures and manages access to critical applications and resources across the group
• Enables Info. Security to customise, share and delegate authority across the group
• Single version of the truth across our technology platform

Incentivized

• More technical resources
• Quicker response to some support tickets
• Improved actions management
• More charting options for some data visualisation types

• The user interface is not very intuitive. It is hard for the occasional user to navigate through the request process. There are no instructions on the screen to help the user to know what to do. It is left up to the user to figure out what to click on and how to navigate through the process.

Incentivized

It is intuitive and aesthetically pleasing. It is customisable based on the needs for the business. You can customise reports to contain only what information is needed.

Overall usablity is excellent. The product is capable of performing all the expected tasks for a IAM solution.

Incentivized

Support for Customizations is very limited.

Incentivized

Implementation was done correctly and all the requirements were met.

Incentivized

Ideagen Healthcare Guardian stood out as a powerful and comprehensive, but highly customisable system. It offers a remarkable level of flexibility and adaptability to easily fit a diverse range of organisational needs, and this was one of the key reasons why it was selected. This means that should a particular function not be available ‘out of the box’, it can often be built, further expanding its abilities. Along with this, the aforementioned, clean and visually appealing user interface meant that many end users found it easier and preferable to use.

The on-prem SailPoint IdentityIQ platform provides the necessary customization that is required in our dynamic environment. Although we may look at a cloud-based Identity Management service again in the future, (there are many advantages), our identity management, authentication, and application assignment processes cannot be quickly consolidated to a single cloud-based service at this time.

• It is easier to see information on numbers of one page
• It breaks down information in to different timescales: Daily, monthly, quarterly and yearly which is really helpful and is a massive saving on time spent pulling information for reporting purposes
• .

• Over 300,000 password change/reset calls avoided to the helpdesk annually.
• 1,000 plus accounts with proper accesses provisioned via automated birthright processes weekly versus 1-2 days of manual provisioning and approvals. With a call center population that churns many people per week, this brings many dollars of efficiency to the operations teams.
• Flexibility on terminations to manage accounts and access for target applications based on regulatory or business rules to ensure compliance and avoid fines for non-compliance.

Incentivized