IDEXX Cornerstone Practice Management Software vs. JRNI

It is well suited for larger organizations to remove the need to manually track down where a performance review is at any given time, you can always find where it is in the system. It does require a lot of dedicated support to launch the process so I do not believe it would work as well in smaller organizations where you may not have the extra time or "hands" it takes to build and test the template and process.

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If at any time you have a problem, they will be there to help you, and because the software is simple to use and you can rapidly become accustomed to it, I would strongly recommend it. The software helps a great deal with your requirements, and it keeps getting better over time. They provide excellent enterprise support and are able to construct extremely customized systems in response to customer requirements.

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• Takes annual goals set up at the beginning of the year and puts them in the performance management process for employees to begin their self-evaluations.
• Routes from employee, to manager, to second-level manager, to HR, for review and then sends back to all for acknowledgment and sign-off.
• It sends out automatic emails prompting everyone included in the process to begin the process, prompt them through the process and emails when the process is complete.

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• The service team at Booking Bug has always been swift and professional in dealing with our queries, and our configuration and use of Booking Bug has become more efficient as a result of the team's assistance.
• Booking Bug's system of notifications, by way of confirmation emails and booking reminders, are incredibly useful for both clients and staff. Clients arrive 'prepped' with everything that they need to know/bring, and are able to easily amend/cancel appointments where previously they might have failed to attend (without notifying our clinics).
• The configuration process is very simple, and allowed us to specify complicated requirements for individual clinics. We have a range of different services, and Booking Bug easily accommodated these.

• The process to actually set up the performance management template is more complicated than it should be.
• Setting up the performance management task process is also a little complicated. I do not think it is as user-friendly as it could be. It took a lot of assistance from a Cornerstone implementation specialist to get the process set up.
• It would be nice to be able to remove some features that are hard coded in the performance management template. We have no need for the Tasks & Targets part of the template, however they could not be removed and really confused our employees.

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• Quite a few of our clients book several places per course date in one go. Their feedback is that they don't see anywhere where they can write the names of the course attendees. It's quite usual where the one who books the courses in Bookingbug is not the one attending the course. I would like to see this improved so that it's clear where the client can input the attendees' names.

Booking Bug meets the requirements of our business, and allows us greater time to do what we do best - dealing with clients and providing phenomenal service. Why would we change, when Booking Bug adapts so well to our needs, and their support team assist us so efficiently?!

It would have been 10 were it not for some feedback from clients re multiple bookings.

I did not care for SuccessFactors, I felt Cornerstone is a much easier system to understand

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JRNI is better than Appointy in many ways like easy to use interface, time to time software updates, and real-time support.

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It's the only system I've come across where courses can be added very easily. If I had 10 courses to begin with, and suddenly I needed to set up 100 or more, I can do this in a very short period of time. All redundant steps have been eliminated by the clever design.

• I don't have hard numbers, but it saved HR a ton of time from constantly having to track down reviews. When done through the manual process, it could take a full year to get a completed reviews into our HR file.
• I was told that this was one of the easiest review cycles the manager has ever experienced at our company.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The fact that clients can book themselves online has reduced pressure on our staff and allowed them to book out of office hours.
• Our clinic staff have more data for each client, and thus are better prepared for each appointment.
• Moving and amending appointments has significantly increased employee efficiency, allowing the team greater time to deal with other items.
• Customers are sent important information prior to their appointments, and customer satisfaction regarding the whole process is greatly improved.