Inbenta Chatbots vs. Zendesk Suite
Inbenta Chatbots vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Inbenta Chatbots | Enterprise companies (1,001+ employees) | According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and receive the information they need immediately. Companies can now provide their customers with a real-time, 24/7 chat experience directly through their branded web page or social media. With Inbenta's chatbot technology, there's no need for developers… | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | Required | Optional | ||||||||||||||
Additional Details | Inbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com. | — | ||||||||||||||
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Inbenta Chatbots | Zendesk Suite | |
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Inbenta Chatbots | Zendesk Suite | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Inbenta Chatbots | Zendesk Suite | |
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Likelihood to Recommend | 9.5 (2 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Inbenta Chatbots | Zendesk Suite | |
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Likelihood to Recommend | Inbenta Technologies Inc. | Zendesk |
Pros | Inbenta Technologies Inc. | Zendesk |
Cons | Inbenta Technologies Inc. | Zendesk |
Likelihood to Renew | Inbenta Technologies Inc. No answers on this topic | Zendesk |
Usability | Inbenta Technologies Inc. No answers on this topic | Zendesk |
Reliability and Availability | Inbenta Technologies Inc. No answers on this topic | Zendesk |
Performance | Inbenta Technologies Inc. No answers on this topic | Zendesk |
Support Rating | Inbenta Technologies Inc. No answers on this topic | Zendesk |
Online Training | Inbenta Technologies Inc. No answers on this topic | Zendesk |
Implementation Rating | Inbenta Technologies Inc. No answers on this topic | Zendesk |
Alternatives Considered | Inbenta Technologies Inc. | Zendesk |
Return on Investment | Inbenta Technologies Inc. | Zendesk |
ScreenShots | Inbenta Chatbots Screenshots | Zendesk Suite Screenshots |