TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Indicative

    Score9.2 out of 10
    N/AIndicative is a cloud based, self service customer analytics platform that gives businesses the tools they need to improve acquisition, conversion and retention through meaningful insights.N/A

    Userlane

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Userlane is a software adoption platform for organizations in healthcare, financial services, manufacturing, and pharma. Most organizations can see that people struggle with their software, but not where, or what it costs. Userlane closes that gap with a loop. It measures where people get stuck, acts inside the application at the moment it happens, and measures again to show what changed. Analytics tools find the problem but leave the fixing to…N/A
    Pricing
    IndicativeUserlane
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    IndicativeUserlane
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details—The pricing is heavily dependent on your requirements therefore we ask you to contact us directly.
    More Pricing Information
    Best Alternatives
    IndicativeUserlane
    Small Businesses
    Mixpanel
    Score8.3 out of 10
    Pendo.io
    Score8.5 out of 10
    Medium-sized Companies
    Heap
    Score8.1 out of 10
    Whatfix
    Score10 out of 10
    Enterprises
    Gainsight PX
    Score7.6 out of 10
    Whatfix
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    IndicativeUserlane
    Likelihood to Recommend
    9.0
    (2 ratings)
    9.1
    (4 ratings)
    Usability
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    IndicativeUserlane
    Likelihood to Recommend
    Indicative
    It is well suited for situations or professionals that works with figures and data, or were you need to present this kind of information to your stakeholders. It may also be useful for students in the area of economics, accounting, finance or administration, to develop or train themselves in this area, linking the professional career with some IT knowledge.
    Incentivized
    Read full review
    Userlane
    Well suited:
    • Web-based software with many users, complex processes (or both) --> Easy to fix a lot of common support / training issues very fast
    • Software rollouts with high costs associated to ensure user acceptance is great --> Great feedback from users
    • Multiple applications where processes are adjusted regularly --> Fast to roll out across many apps and easy to maintain
    Not so well suited:
    • Desktop apps -- > Doesn't really work for desktop
    • Mobile apps --> Limited support, only works for web-based mobile apps
    • Small user base (less than 50 users) --> Not required when there are only a few users
    Read full review
    Pros
    Indicative
    • No code writing
    • Connection to platforms
    • Connection to warehouse
    Incentivized
    Read full review
    Userlane
    • Unbiased people and company.
    • Professional team.
    • Solution oriented team.
    Incentivized
    Read full review
    Cons
    Indicative
    • Having a longer 'data period' in the 'Growth' plan
    Incentivized
    Read full review
    Userlane
    • Need to Improve User level analytics
    • Need to Improve UX/UI
    • Need to improve reporting
    • More option to export the analytics report ,Currently you can export in PDF.
    Incentivized
    Read full review
    Usability
    Indicative
    No answers on this topic
    Userlane
    • Easy to use content editor, no specific knowledge needed
    • Super fast to create interactive guides, went live within days
    • Clean and actionable analytics, not too bloated
    Read full review
    Alternatives Considered
    Indicative
    More intuitive and friendly when using it in comparison to Google Analytics plus the positive experience with their support team when experiencing bags in the system.
    Incentivized
    Read full review
    Userlane
    I haven't used any other to much extent.
    Incentivized
    Read full review
    Return on Investment
    Indicative
    • Insight of financial figures
    Incentivized
    Read full review
    Userlane
    • Higher conversion rate.
    • Less support needed.
    • Proactive communication solves the most user questions.
    Incentivized
    Read full review
    ScreenShots

    Indicative Screenshots

    Screenshot of Cohort ToolScreenshot of Customizable Dashboard

    Userlane Screenshots

    Screenshot of App DiscoveryScreenshot of HEART OverviewScreenshot of Portfolio OverviewScreenshot of Userlane Assistant