Infinite Campus vs. Salesforce Education Cloud

Infinite Campus is very easy to use when it comes to looking up personal student information as well as taking attendance. However, it is less suited for making it easy for users to find specific language testing data, ensuring the viewer feels confident in finding the correct webpage based on what they are looking for as well as being properly set up for the viewer to feel confident in arranging a progress report easily as well as quickly. Lastly, Infinite Campus could better enable the user to copy progress reports in bulk versus the current set up of having to go into each student's progress report individually to print.

Incentivized

I would say it's suited for a higher ED or K through 12 use case. If you're tracking anyone who is a learner, I would say it's still applicable for non-degree learning experiences. So even if you don't have a four year degree granting institution, but if you're not doing education, that's probably where I would say it's not really for you. Right. There's other products, other verticals like nonprofit cloud or financial services cloud you'd want to look at.

Incentivized

• It is very clean (not cluttered with information and buttons)
• It keeps all personal information in one spot
• The message center is helpful, and it is easy to see when there is a new message
• The breakdown of attendance is done very well

Incentivized

• Great use of integrating across all aspects of enrollment.
• Easy to create tasks for counselors to remember to call prospective students and keep up to date on goals.
• Reporting is fabulous inside of Salesforce.
• All of the Apps in the App Exchange.

Incentivized

• The Gradebook is just so busy, even though it does contain all the grades/information you need, I find it very hard to find data/information just because of the sheer numbers and drop downs that I have to go through to get to what I want.
• Not very user-friendly for first time users - takes many tries and searching around to get to where you want. Gets easier as you use it, but they could attempt to make it more user-friendly for the novice/first time users.
• I'd like to see the drop-down menu for the classes broken up into separate folders/files for each group (ie. ELA, Social Studies, Science, Math). Then it wouldn't be just rows and rows of classes that make my eyes run them all together and hard to find the ONE I am looking for.

Incentivized

• I think the display of the cloud for students can seem a bit intimidating at first.
• I do not know the depth in which some features could offer more, but organization is the most important in displaying the information for the user.
• Other than the visual aspect I think Salesforce does an amazing job! I'd like to see this used more widely.

Incentivized

It was really so easy to sign up and get going with the whole process

Incentivized

I haven't reached out to Infinite Campus for technical support. We have in-school people who are trained to help us out in the event of a problem. We have had a couple of times where the system has gone down unexpectedly, but our school IT professionals were able to sort it out.

Incentivized

People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.

Incentivized

Synergy, PowerSchool. Infinite Campus was definitely the "Cadillac" when looking at other systems. Other systems look and felt clunky when stacked against Infinite Campus. Although the company is not local, they FEEL and ACT as though they are right next door.

Incentivized

I have not used similar products and I am new to this role. Salesforce has been very easy to learn and I appreciate the support and ability to access the platform when I need to. I was able to easily learn the program and become skilled in what I needed to do. It also made the transition to digital forms quite easy

Incentivized

• Infinite Campus helped us to successfully meet our goals in the last Strategic Plan of establishing an electronic communication framework for academic progress between the district and parents.
• Issues with integration, or lack thereof, has resulted in loss of productivity and ultimately revenue since countless hours are dedicated to grading inputs that would have otherwise been spent on fulfilling other institution needs.

Incentivized

• Positive: Our entire company is more aligned because while still complying with FERPA, the right people have access to student records while also having the correct permissions.
• Positive: we can integrate with our partners who also use Salesforce, while still complying with FERPA.
• Negative: we've needed to hire a Salesforce Development team with multiple people to accurately customize the tool to work for us.

Incentivized