Infobip vs. Readymode

OpenMarket is well suited to support enterprise SMS at scale, with a wholesale and flexible solution. Their provisioning team is great in terms of response time, and support for their products is deeply rooted in industry and technological understanding of SMS. OpenMarket would not be well suited for small companies just starting to test the waters with SMS in a low barrier way.

Incentivized

We had a very good run with XenCall in the beginning voice quality was excellent prices were competitive ran smoothly we never needed support or had any problem but when we did we faced long holds no chat service on the website customer support agent don't know much what they're doing they're just there to take notes and pass it on to their supervisors.

Incentivized

• Trans SMS
• WhatsApp for Business
• Marketing automation
• Dashboards
• Great Customer Success team

Incentivized

• Multi-line dialing.
• Unlimited users.
• Calendar integration.
• Advanced capabilities.

• OpenMarket does most things well. One thing they are missing is MMS capabilities on text enabled long numbers.
• The portal for entering shortcode program briefs is kind of clunky, it would be nice is account managers took the Word document and imported it into the tool for clients.

Incentivized

• Less dropped calls.
• System tends to slow down with multiple agents working.
• Not much else at the moment.

Incentivized

Best customer success team. Newer channels to reach customers are quickly worked upon and implemented faster. Transparency with billing

Incentivized

Infobip gradually introduces things sometimes which is difficult to implement

Incentivized

- always available to provide support - don't have to raise tickets which goes in constant loop of not getting answered

Incentivized

A strong roadmap involving key stakeholders can help move things faster. Be clear with volume commitments for delivery channels.

Incentivized

As a top tier aggregator, OpenMarket requires contracts to utilize their services, whereas other SaaS providers allow users to signup and start sending within a shorter amount of time. The benefit of using OpenMarket is the relationship, and the SLAs in availability they maintain. Other aggregators offer equal levels of service, so there are other shops in town selling the same thing with the same reliability.

Incentivized

Vici dial - This was only a calling software and it stored notes, it did not have the exclusive reporting XenCALL has.

Incentivized

• OpenMarket has had a positive effect on our business in terms of providing a low-cost bulk SMS and MMS solution.
• We are able to provide enterprise level SMS services in a reliable and cost-effective way.
• Our business objective to have high availability, and connections with top tier aggregators is supported by our relationship with OpenMarket.

Incentivized

• Customers complaints no one return their calls.

Incentivized