Infobip vs. RingCentral Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Infobip
Score 7.4 out of 10
N/A
Infobip headquartered in London offers a CPaaS designed to bridge IT and Telecoms, powering enterprises with omnichannel communication and user authentication options for a global user base.N/A
RingCentral Contact Center
Score 8.3 out of 10
N/A
RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.N/A
Pricing
InfobipRingCentral Contact Center
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
InfobipRingCentral Contact Center
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
InfobipRingCentral Contact Center
Features
InfobipRingCentral Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Infobip
-
Ratings
RingCentral Contact Center
8.8
27 Ratings
5% above category average
Agent dashboard00 Ratings9.123 Ratings
Validate callers00 Ratings7.010 Ratings
Outbound response00 Ratings9.124 Ratings
Call forwarding00 Ratings9.025 Ratings
Click-to-call (CTC)00 Ratings9.115 Ratings
Warm transfer00 Ratings8.010 Ratings
Predictive dialing00 Ratings9.410 Ratings
Interactive voice response00 Ratings8.914 Ratings
REST APIs00 Ratings9.88 Ratings
Call scripts00 Ratings8.715 Ratings
Call tracking00 Ratings9.010 Ratings
Multichannel integration00 Ratings8.913 Ratings
CRM software integration00 Ratings8.812 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Infobip
-
Ratings
RingCentral Contact Center
8.8
26 Ratings
6% above category average
Inbound call routing00 Ratings9.423 Ratings
Omnichannel inbound routing00 Ratings9.214 Ratings
Recording00 Ratings9.524 Ratings
Quality management00 Ratings9.521 Ratings
Call analytics00 Ratings9.022 Ratings
Historical reporting00 Ratings8.822 Ratings
Live reporting00 Ratings8.720 Ratings
Customer surveys00 Ratings9.410 Ratings
Customer interaction analytics00 Ratings6.110 Ratings
Best Alternatives
InfobipRingCentral Contact Center
Small Businesses
Telegram
Telegram
Score 9.0 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Medium-sized Companies
Telegram
Telegram
Score 9.0 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Enterprises
Telegram
Telegram
Score 9.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
InfobipRingCentral Contact Center
Likelihood to Recommend
8.0
(2 ratings)
9.2
(26 ratings)
Likelihood to Renew
8.0
(1 ratings)
6.3
(4 ratings)
Usability
7.0
(1 ratings)
8.7
(3 ratings)
Support Rating
9.0
(1 ratings)
3.4
(3 ratings)
Implementation Rating
8.0
(1 ratings)
9.0
(1 ratings)
User Testimonials
InfobipRingCentral Contact Center
Likelihood to Recommend
Infobip
OpenMarket is well suited to support enterprise SMS at scale, with a wholesale and flexible solution. Their provisioning team is great in terms of response time, and support for their products is deeply rooted in industry and technological understanding of SMS. OpenMarket would not be well suited for small companies just starting to test the waters with SMS in a low barrier way.
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RingCentral
I have used other communication tools in the past, but those were not as user friendly and convenient to me due to communication interference, no additional options for communication (Fax, e-mail integration, etc.). On the other hand I'm currently able to send fax transmissions but RingCentral Contact Center is not providing me a fax transmissions portal so I can manage my faxes sent and be able to receive fax also, which is still not an option on my subscription.
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Pros
Infobip
  • Trans SMS
  • WhatsApp for Business
  • Marketing automation
  • Dashboards
  • Great Customer Success team
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RingCentral
  • Reliability: Our previous service was prone to outages, RingCentral Contact Center has been rock solid as long as we've used it.
  • Integration: Our IT team was able to build a custom RingCentral Contact Center dashboard on our website for our salespeople to manage inbound/ outbound calling. From there we were able to send call data directly into activities in our ERP (Acumatica).
  • Ease of use: It works well whether in the office or WFH (which many employees do regularly.
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Cons
Infobip
  • OpenMarket does most things well. One thing they are missing is MMS capabilities on text enabled long numbers.
  • The portal for entering shortcode program briefs is kind of clunky, it would be nice is account managers took the Word document and imported it into the tool for clients.
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RingCentral
  • I would like to be able to text from our main office line rather than only my office direct line, so I can keep my direct line private
  • I wish it was easier for all users to be able to toggle between calls ringing at their desk phone and cell phone
  • It would be nice if the process to add other team member's numbers to our desk phone screen was easier
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Likelihood to Renew
Infobip
Best customer success team. Newer channels to reach customers are quickly worked upon and implemented faster. Transparency with billing
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RingCentral
We have no intention of renewing our contract with Ring Central. We have had multiple outages in the past 2 years. We have been without an account manager for the past 4 months and the resolution of open issues takes 2-3 months. We were being misbilled for cancelled services for almost 12 months. We are not satisfied with the quality, support, or price of the service
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Usability
Infobip
Infobip gradually introduces things sometimes which is difficult to implement
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RingCentral
RingCentral Contact Center is not just only an app or platform which allows the company to manage the telephone calls, messaging functions, social media and emails, but also allows advanced features like the possibility of easy integration with other industrial systems, and customer/call analysis functions as well. It also supports and included with AI technology as well into some extent.
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Support Rating
Infobip
- always available to provide support - don't have to raise tickets which goes in constant loop of not getting answered
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RingCentral
We honestly did not need much support but whatever we wanted was resolved via email and that experience was nice but took a bit of time
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Implementation Rating
Infobip
A strong roadmap involving key stakeholders can help move things faster. Be clear with volume commitments for delivery channels.
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RingCentral
As I recall it was not a very cumbersome implementation and we were up and running as promised
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Alternatives Considered
Infobip
As a top tier aggregator, OpenMarket requires contracts to utilize their services, whereas other SaaS providers allow users to signup and start sending within a shorter amount of time. The benefit of using OpenMarket is the relationship, and the SLAs in availability they maintain. Other aggregators offer equal levels of service, so there are other shops in town selling the same thing with the same reliability.
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RingCentral
RingCentral Contact Center is the easiest to use and understand. Its interface is more accessible and visually appealing than Microsoft Teams. It has the social/enjoyable aspect with the integration of emojis and gifs, but not to the seemingly comical level of Slack.
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Return on Investment
Infobip
  • OpenMarket has had a positive effect on our business in terms of providing a low-cost bulk SMS and MMS solution.
  • We are able to provide enterprise level SMS services in a reliable and cost-effective way.
  • Our business objective to have high availability, and connections with top tier aggregators is supported by our relationship with OpenMarket.
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RingCentral
  • With RingCentral Contact Center we were able to connect with our customers. The feature that allows the call to be sent to the first available rep ensured that this happened.
  • Also, my favorite feature is the call recording and transcription feature. This allowed me to get the customer's emails without asking them to repeat if I missed them the first time. Hence, happier customers and more meetings.
  • RingCentral Contact Center also made it very easy to set up a mailbox for customers to leave messages and reassure them that they've connected with the right person.
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