What users are saying about
30 Ratings
30 Ratings
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Score 5.9 out of 101

Likelihood to Recommend

Infor CRM

I believe that a cloud based CRM package from Salesforce or SugarCRM would be the better decision at this time. As we are all aware, technology changes. Saleslogix was the right solution in the 90's, but today I believe we would go in a different direction if we had to do it all over again.
Dave Mattingly profile photo

Feature Rating Comparison

Sales Force Automation

Infor CRM
6.6
Customer data management / contact management
Infor CRM
8.5
Workflow management
Infor CRM
8.0
Territory management
Infor CRM
5.4
Opportunity management
Infor CRM
8.5
Integration with email client (e.g., Outlook or Gmail)
Infor CRM
5.4
Contract management
Infor CRM
5.7
Quote & order management
Infor CRM
7.3
Interaction tracking
Infor CRM
8.0
Channel / partner relationship management
Infor CRM
3.0

Customer Service & Support

Infor CRM
6.5
Case management
Infor CRM
8.2
Call center management
Infor CRM
5.0
Help desk management
Infor CRM
6.3

Marketing Automation

Infor CRM
2.5
Lead management
Infor CRM
4.0
Email marketing
Infor CRM
1.0

CRM Project Management

Infor CRM
4.2
Task management
Infor CRM
7.0
Billing and invoicing management
Infor CRM
3.6
Reporting
Infor CRM
2.0

CRM Reporting & Analytics

Infor CRM
4.2
Forecasting
Infor CRM
3.6
Pipeline visualization
Infor CRM
7.0
Customizable reports
Infor CRM
2.0

Customization

Infor CRM
8.3
Custom fields
Infor CRM
9.0
Custom objects
Infor CRM
7.0
Scripting environment
Infor CRM
7.2
API for custom integration
Infor CRM
10.0

Security

Infor CRM
9.2
Single sign-on capability
Infor CRM
10.0
Role-based user permissions
Infor CRM
8.5

Social CRM

Infor CRM
3.5
Social data
Infor CRM
4.0
Social engagement
Infor CRM
3.0

Integrations with 3rd-party Software

Infor CRM
2.9
Marketing automation
Infor CRM
3.0
Compensation management
Infor CRM
2.7

Platform

Infor CRM
5.0
Mobile access
Infor CRM
5.0

Pros

Infor CRM

  • Saleslogix functionality can be managed to a very granular level for each individual using it. Within the users profile you can restrict access to modules, remove write permission, remove export privileges, etc.
  • Saleslogix has one of the best sync engines I have ever seen. If you allow your outside sales reps to have their own database, they can modify customer record while off line and when they do have internet access they can sync changes in both directions. This functionality works great when you have inside and outside sales staff covering the same territory.
  • Saleslogix can be customized using Visual Basic Code syntax. This is a positive aspect as well as a negative. Our existing Saleslogix is so customized that if we were to upgrade to 8.0 it would cost us over $20k to redo some of the customizations. Upgrades are frequently incompatible with customizations.
Dave Mattingly profile photo

Cons

Infor CRM

  • Support was very spotty when Sage owned the product. It was hard to find truly qualified technical support staff. Swiftpage recently purchased Saleslogix from Sage. I do not have any experience with technical support at Swiftpage but I have heard that it better than Sage.
  • Each release tends to have quite a few bugs. A better Quality Assurance staff and testing plan is needed before releasing to the public. Due to the change in ownership I am not sure whether this situation will/has changed.
  • Quoting module could be enhanced significantly. We elected to use Power2Quotes quote module from CustomerFX (a Plugin). Quoting module in Salelogix is very bland and minimal.
  • The quoting module from CustomerFX is also customizable. We paid the license fee to yet further customize the quoting module to meet our exact business needs. Having said all this, I am simply stating the obvious fact regarding technology. That being if a company continually customizes applications to adapt to their business that they will become increasingly dependent on that product as the ONLY way to do business.
  • Management will always look at what has been invested in the software (i.e. license costs, maintenance, customizations, third party extensions, etc.) and will be biased when evaluating new alternatives.
Dave Mattingly profile photo

Likelihood to Renew

Infor CRM

Infor CRM 9.0
Based on 8 answers
With the recent company acquisition, Saleslogix will eventually be replaced by Salesforce within our company.
No photo available

Usability

Infor CRM

Infor CRM 7.8
Based on 4 answers
It is sort of that old tool or instrument that you know all the particularities for, but isn't the prettiest
John Collman profile photo

Support

Infor CRM

Infor CRM 8.0
Based on 1 answer
We utilize the support of a local-ish vendor. SimpleSoft is their name. they are great, and very responsive
John Collman profile photo

Alternatives Considered

Infor CRM

I have not used other products
John Collman profile photo

Return on Investment

Infor CRM

  • A negative impact as we are currently changing CRMs. The cost to us every time Infor updates their software is becoming way too much. This is because we have many custom fields.
Penny Bell profile photo

Pricing Details

Infor CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

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