Infor Human Resources vs. Paycor

It is a software that I faithfully recommend to HR managers, as it generates productivity for employees, the data recording is accurate, from the entry to the exit of the workers, the payroll management is excellent, it is a software-based on the cloud, generates productivity and the information recorded by the system is true, employees are motivated to be better because this system records their data.

Incentivized

The Open enrollment tool is excellent. They need to improve the reporting tool and speed up the use of AI. I've seen other system demos and their integration of AI seems sophisticated in comparision to Paycor's. Paycor has integrated some AI into analytics but it lacking in terms of what it can do

Incentivized

• Purchase Orders
• Goods Receiving Notes
• Research

Incentivized

• With the click of one button Paycor Recruiting will seamlessly post a position to multiple job boards directly from their platform! We also post our job openings to our company careers page and our internal careers page which are included in the single click to post along with Indeed, LinkedIn, Glassdoor, and ZipRecruiter.
• The customized workflows in the applicant tracking system are excellent for staying organized and allowing both recruiters and hiring managers to quickly assess where each candidate is at in the hiring process. This helps ensure no candidates are getting duplicate calls, emails, or requests from those involved in the recruiting process.
• The customizable templates are a huge time saver! You can create specific job templates to make posting position faster. You can create email and texting templates to make sure communication with candidates is consistent across the board. You can create offer letter templates and thank you letter templates as well so the information doesn’t have to be typed up from scratch every time. These features all make the recruiting process seamless and ensures that’s each candidate is getting the same great experience!

• The only flaw we've found in Infor HCM is how slow the tech support is, they're not really fast when we need help.

Incentivized

• Support is really challenging and takes a long time to follow-up on and resolve issues.
• Scheduling is very cumbersome and does not have adequate controls to ensure that team members that should not be able to edit schedules cannot change them.
• They have limited solutions to problems and frequently say there is a work around which means the software is just not developed enough and they are aware of it.

Incentivized

Price point is the biggest driving factor. Paycor has made some strides in the customer service area and we've seen enough improvements that renewing our contract has become more a reality than a pipe dream. The system functions well and our employees are familiar with how it works, so to make a change would be a huge lift for our team

Incentivized

Glitches. So many glitches. The customer service number provides basic troubleshooting, which doesn’t help; some issues take weeks to resolve, with no apparent reason why they occur. The system does not work on Safari. We have dealt with Payroll not working, which has caused a manual payroll to be run. Paycor representatives do not provide any assistance.

Incentivized

I feel like Paycor is always up and running! If they are planning downtime, they communicate it clearly. Every once in a while, I get something that says the system isn't working but it is usually back up within the hour. I typically find by the time that the employees complain about it, that it is resolved within the system.

Incentivized

For the most part, everything moves super fast. There are a few sections (Expense Management) that sometimes take a bit to load correctly. Or if they are interesting, it takes a minute to talk to each other! But reports are quickly downloaded and available! Even data heavy reports run fairly fast!

Incentivized

I feel like support will transfer you back and forth between departments and put you on hold forever. I believe it is very difficult to see the status of an open ticket. During my experience, it feels like the client has to push all communication and request updates from support regularly.

Incentivized

The online trainings are super helpful. They have user guides that you can read through, interactive training that will walk you through it as well as plain web based ones. I've actually never had an in-person training but all of the information you need can be found online. They also will do individual support training if you are struggling with a certain area.

Incentivized

Implementation of any new software is going to be challenging, especially if you are maintaining an existing program concurrently. When it is time for dual-processing (both old and new software) prior to going live, be prepared to be stressed. But trust the process and it will be over soon.

Incentivized

They seemed similar but Paycor was cheaper at the time. However, Paycor has so many fees they tack onto every invoice that may not be the case anymore. The support services supposedly were better at ADP but that was an unknown

Incentivized

I gave it a 10 because we only use it across one organization. However, it has allowed us to break it into multiple departments and layers of management. It is also easy for us to utilize across different locations but still under one master company. They have always provided us support when we decide to change something on an organizational level

Incentivized

• Infor HCM is accessible software, it generates productivity, boosts individual effort, records data automatically and with accurate information, it really is a necessary software to evaluate the performance of employees and generate productivity among them.

Incentivized

• Number wise, this takes field employees LESS time to execute their process THUS saving money in the field.
• This takes the office staff MORE time to process what the field is doing and costing MORE money on an executive level as opposed to an hourly or field level.
• The ROI was not considered while joining as the amount of employees involved necessitated a change in the previous system.

Incentivized