A great product for the right organization

I think Paycor is user friendly and a really great product for organization. It is always coming up with new ways to enhance my experience and strengthen our connection to our employees. Once employees are trained, we found relatively few complaints with issues (unless it was a software upgrade/change) as they were able to figure most things out with minimal assistance or with the materials provided by Paycor.

Paycor is a really great cost-effective software for a small-mid sized organization. It does require someone to have time to implement and make the most out of the software that is available. You also need an employee to keep track of the many updates/changes that they roll out as they come quickly and employees often have questions. An organization who wants something that is set it up and leave would not benefit from this type of software. Organizations need some flexibility in how they adapt the product to really make it successful.

Paycor works for us. It gets the job done, it isn't too confusing and meets our price point. I love that they continue to improve and roll out new ideas. They encourage us to do more in the HR world and support us by giving us the tools to make that happen. I also love the trainings/knowledge that they provide. There is a LOT of information available on each of the products and I believe that they work together fairly seamlessly for the most part!

I wasn't around for the initial implementation. However, any time we do a mini module upgrade we try to beta test it with employees first. Making sure you have the training materials ready to share is also helpful. Then, make sure you have time blocked during implementation for any issues.

The online trainings are super helpful. They have user guides that you can read through, interactive training that will walk you through it as well as plain web based ones. I've actually never had an in-person training but all of the information you need can be found online. They also will do individual support training if you are struggling with a certain area.

I think it is just right for this type of product. YOu want to offer a bunch of variety and options but not too much that it completely changes how the base-line procedures/reports will run. I think it is important to know what you want it to look like before you jump into the configuration piece of it.

The support is getting much better but for many years, it struggled. I still find chat to be the quickest way to get a hold of someone. We used to have a dedicated person who seemed to understand our scenarios better and now each time it is just up to the customer service line. Which depending on how well they know it doesn't always work the best!

I gave it a 10 because we only use it across one organization. However, it has allowed us to break it into multiple departments and layers of management. It is also easy for us to utilize across different locations but still under one master company. They have always provided us support when we decide to change something on an organizational level.

I feel like Paycor is always up and running! If they are planning downtime, they communicate it clearly. Every once in a while, I get something that says the system isn't working but it is usually back up within the hour. I typically find by the time that the employees complain about it, that it is resolved within the system.

For the most part, everything moves super fast. There are a few sections (Expense Management) that sometimes take a bit to load correctly. Or if they are interesting, it takes a minute to talk to each other! But reports are quickly downloaded and available! Even data heavy reports run fairly fast!

I didn't work directly with them during the initial sales process but I am speaking on the products we have implemented after that. Typically, it is hand off from the sales team once the purchase is made. But I do find that the implementation team is very helpful. The vendor does talk on their end which helps!

I think the implementation team is fantastic. They are always super knowledgeable and tend to know even more than the sales team. It would be great if they could work together more before the sale so that perhaps we aren't sold on things that aren't entirely possible. But the implementation team helps you until you are fully up and running!