Paycor provides core HR functions scaled towards small and mid-sized businesses. Paycor offers an integrated benefits platform for interfacing directly with insurance carriers and an adaptable time management platform.
Paycor is clearly better in reporting, how it is built and the features it has. Our Paycom customer service was really good and that is something I still miss 4.5 years later.
We used Paychex in the past and ran into a situation where our local payroll taxes were withheld; but not paid timely to the entity, and became delinquent. It took months to resolve the matter, and due to the owner's frustration over the situation we decided to make the change …
Paycor is much more user-friendly and more understandable in their sections and use of each. It is a lot less confusing than the other program. The ease of just getting out training to the employees have been so simple and they are able to access from their company phones with …
Paycor seems significantly more intuitive than workday. I often felt like I need to be a programmer to fully understand Workday's capabilities. It was also tons of clicks on workday for me to end up where I wanted to be---finding items was a game and felt extremely time …
With using ADP in the past, the system itself did not offer a lot of services as far as performance management or employee engagement. Same goes for Kronos. I enjoy that Paycor offers a lot in these areas and it is an all-in-one system.
I thought Paycor was very competitive against other vendors. However, what Paycor was able to provide was the same as what the other vendors were providing. My biggest issue with Paycor was customer service which is improving. More importantly, it was already integrated and …
Paycor has more features than OnPay even tho OP worked well for a small company. Heartland was simplistic but wasn't scalable enough to offer all the other features that go with a Payroll or HR system.
Paycor was just the product that seemed to offer the most diversity of products and the easiest to use. Our previous software was too complicated when you needed to add a job code or change a benefit. Paycor makes these changes easy to do. The employee app was also the one …
Paycor allows a larger company more functionality. Paycor's reporting is more customizeable therefore a beter software to use. Dubak has grown and continues to grow and Paycor has supported our company growth with the necessary modules needed.
Paylocity was cumbersome and not very intuitive. I was constantly on the phone with them trying to figure out how to do something. I once called back 4 different times( because I didn’t believe the answer they gave me was how to do what I was asking), explained my problem the …
We utilized ADP in the past and were not satisfied with the services provided. There was a large amount of manual entry required for Payroll processing and we were not impressed with their options for benefits management or timekeeping. We found Paycor offered a better service …
We have used in the past ADP, we just outgrew it and needed it to do more things. Paychex, I would say we also outgrew. We are with Paycom now, we are pleased with the product and the various modules. It allows us to run reports and have our benefits and EDI feeds set up …
It's really great for us. Our payroll administrator retired and we decided to absorb that function within HR. Paycor takes care of the taxes and much of the extra details she had done previously allowing that transition to be possible. The software is easy to use and my managers have taken on more with timesheet review. If a company has really complex differentials it might not be ready for them, yet. We have one that I have to do manually but I'm hopeful they will be able to add it in soon!
Scheduling for management is well organized and easily visualized to ensure proper coverage while avoiding overtime or being over staffed.
Scheduling for the employees is user friendly. Employees can easily request and view their time off. They can also view their schedule along with their team's at any time.
Payroll is very streamlined. With scheduling and payroll in the same system, everything can be quickly verified for accuracy. All time sheets are kept within the system and then easily processed for payroll.
Customer Service is atrocious. We've had 6 Customer Success Managers in less than 3 years-hard to develop any type of rhythm in addressing and solving problems. They also utilize a ticketing system to report issues, but there is little to no communication of when tickets are actually resolved and what the resolution was-requires a ton of prodding from the client to get answers to emails.
Integration with third party platforms (benefits for example) is also lacking. Issues are prevalent and take excessive time to resolve.
The product is really good overall. The customer service is not the best and the benefits administration is kind of painful. However, the good outweighs the bad. We might get a different benefit admin system that can be integrated into Paycor. My controller doesn't want to switch anything for a [long] time.
Unfortunately, Paycor has a major system issue that in my opinion needs to totally be reconfigured. The benefit module is not accurate and does not work correctly. The EDI feeds do not work and took over a year to be implemented and still were not accurate
I feel like Paycor is always up and running! If they are planning downtime, they communicate it clearly. Every once in a while, I get something that says the system isn't working but it is usually back up within the hour. I typically find by the time that the employees complain about it, that it is resolved within the system.
For the most part, everything moves super fast. There are a few sections (Expense Management) that sometimes take a bit to load correctly. Or if they are interesting, it takes a minute to talk to each other! But reports are quickly downloaded and available! Even data heavy reports run fairly fast!
I feel like support will transfer you back and forth between departments and put you on hold forever. I believe it is very difficult to see the status of an open ticket. During my experience, it feels like the client has to push all communication and request updates from support regularly.
The online trainings are super helpful. They have user guides that you can read through, interactive training that will walk you through it as well as plain web based ones. I've actually never had an in-person training but all of the information you need can be found online. They also will do individual support training if you are struggling with a certain area.
Implementation of any new software is going to be challenging, especially if you are maintaining an existing program concurrently. When it is time for dual-processing (both old and new software) prior to going live, be prepared to be stressed. But trust the process and it will be over soon.
Paylocity was cumbersome and not very intuitive. I was constantly on the phone with them trying to figure out how to do something. I once called back 4 different times( because I didn’t believe the answer they gave me was how to do what I was asking), explained my problem the exact same way and got 4 different answers. So, I lost trust in the product and started looking for a product I could rely on.
I gave it a 10 because we only use it across one organization. However, it has allowed us to break it into multiple departments and layers of management. It is also easy for us to utilize across different locations but still under one master company. They have always provided us support when we decide to change something on an organizational level
