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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Infrascale

    Score10 out of 10
    N/AThe Infrascale Platform is the flagship cloud storage, data protection, and disaster recovery platform from the California based company, Infrascale.N/A

    Arcserve ShadowProtect

    Score6.7 out of 10
    N/AShadowProtect, from Arcserve company StorageCraft (merged in March of 2021), supports business continuity with data backup and system protection; the vendor boasts fast system restore capabilities relative to other similar solutions.N/A
    Pricing
    InfrascaleArcserve ShadowProtect
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    InfrascaleArcserve ShadowProtect
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    InfrascaleArcserve ShadowProtect
    Considered Both Products
    Infrascale
    No answer on this topic
    Arcserve
    Chose Arcserve ShadowProtect
    We have servers dedicated to backups at our client sites so doing a wholesale hardware replacement is really tough. We also have our own cloud that is fairly young, so we don't want to move to a product that forces us into their cloud. We want to use both our cloud and grow …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    80%
    Would buy again
    4 Answers
    Delivers good value for the price
    No answers on this topic
    80%
    Delivers good value for the price
    4 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    80%
    Lived up to sales and marketing promises
    4 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    5 Answers
    Features
    InfrascaleArcserve ShadowProtect
    Data Center Backup
    Comparison of Data Center Backup features of Infrascale and Arcserve ShadowProtect
    Feature
    Infrascale
    -
    Ratings
    Arcserve ShadowProtect
    7.4
    1 Ratings
    8% below category average
    Universal recovery00 Ratings8.01 Ratings
    Instant recovery00 Ratings8.01 Ratings
    Recovery verification00 Ratings7.01 Ratings
    Business application protection00 Ratings9.01 Ratings
    Multiple backup destinations00 Ratings8.01 Ratings
    Incremental backup identification00 Ratings8.01 Ratings
    Backup to the cloud00 Ratings5.01 Ratings
    Deduplication and file compression00 Ratings6.01 Ratings
    Snapshots00 Ratings6.01 Ratings
    Flexible deployment00 Ratings7.01 Ratings
    Management dashboard00 Ratings7.01 Ratings
    Platform support00 Ratings8.01 Ratings
    Retention options00 Ratings9.01 Ratings
    Encryption00 Ratings8.01 Ratings
    Enterprise Backup
    Comparison of Enterprise Backup features of Infrascale and Arcserve ShadowProtect
    Feature
    Infrascale
    -
    Ratings
    Arcserve ShadowProtect
    8.0
    1 Ratings
    0% below category average
    Continuous data protection00 Ratings9.01 Ratings
    Replication00 Ratings7.01 Ratings
    Disaster Recovery
    Comparison of Disaster Recovery features of Infrascale and Arcserve ShadowProtect
    Feature
    Infrascale
    -
    Ratings
    Arcserve ShadowProtect
    7.0
    1 Ratings
    8% below category average
    Disaster Recovery Planning00 Ratings7.01 Ratings
    Hot Sites00 Ratings7.01 Ratings
    Disaster Recovery Testing00 Ratings7.01 Ratings
    Automated Disaster Recovery00 Ratings7.01 Ratings
    Best Alternatives
    InfrascaleArcserve ShadowProtect
    Small Businesses
    No answers on this topic
    Datto SIRIS
    Score9.8 out of 10
    Medium-sized Companies
    No answers on this topic
    Datto SIRIS
    Score9.8 out of 10
    Enterprises
    No answers on this topic
    HPE Zerto Software
    Score9.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    InfrascaleArcserve ShadowProtect
    Likelihood to Recommend
    10.0
    (3 ratings)
    5.0
    (7 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    8.0
    (3 ratings)
    User Testimonials
    InfrascaleArcserve ShadowProtect
    Likelihood to Recommend
    Infrascale
    The Infrascale Platform solution we have in place is certainly not cheap - I believe we are paying about $2800/month for it, though it is quite robust. We have 18TB of on-site storage available, with the same available in a secondary - remote - device for replication. They do have a wide range of products available to any size business though, so I'm sure they have cheaper offerings as well. The on-site appliance is fantastic - in that in houses your backups, but can also be utilized as an emergency piece of hardware to spin up a backup and run it in the event of your primary hardware failing. You can also traverse full backups to grab single, contained, files if you so choose. We love that feature as we must perform file recovery monthly for audit purposes.
    Incentivized
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    Arcserve
    In situations where business continuity needs are high, ShadowProtect backups provide the ability to keep operations running with very minimal downtime, even in situations like crypto-locked data. If a backup server is set up in an environment to resume a live server from backup, this is even more helpful. In situations where clients don't care as much about quickly recovering their data, they can go without a solution like this.
    Incentivized
    Read full review
    Pros
    Infrascale
    • Makes consistent, verifiable onsite backups of our corporate data.
    • Makes consistent, verifiable offsite backups of our corporate data
    • Plays very nice with VMware, the infrastructure we currently use
    Incentivized
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    Arcserve
    • You can virtualize your backups using Virtualbox, a free program that works on any PC.
    • Backups are versatile, and you can back up to any location you'd like.
    • Alerting can be set up for failed backups.
    Incentivized
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    Cons
    Infrascale
    • More expensive than Backblaze
    Incentivized
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    Arcserve
    • The replication offsite can have issues over time. It takes manual involvement to keep it working right.
    • SPX remote management isn't easy out of the box.
    Incentivized
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    Usability
    Infrascale
    It is one of the best cloud back up data protection software and software platforms on the entire market for MSPs. There are not many other solutions that offer this level of customization and execution in the data protection and disaster recovery arena better than Infrascale. I highly recommend it for any MSP.
    Incentivized
    Read full review
    Arcserve
    No answers on this topic
    Support Rating
    Infrascale
    It is the cheapest way to truly protect data and has an amazing support team behind the product. You get what you pay for.
    Incentivized
    Read full review
    Arcserve
    We don’t need support often, but when we do, the support has been strong. Sometimes it is hard to determine how to access support for the exact issue we are having. There are a decent forum and online ticketing system. Support for the cloud center seems to be provided only by phone, though.
    Incentivized
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    Alternatives Considered
    Infrascale
    Infrascale Platform is the most modern backup service/device we've utilized. EaseUs and Ghost were just software that would run within a Windows environment (at the time) and backup to a device that we kept on-site. EaseUs would fail quite often with Incremental backups - so I would spend a lot of time re-running full backups to ensure we didn't experience data loss in the event of a crash. Ghost was used when I was first hired at this district - so I didn't have much hands-on experience with it. But I know it was a bundled offering with Anti-Virus back when we utilized it ('07-'09ish).
    Incentivized
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    Arcserve
    Speed, we rely on Shadowprotect to provide us with fast backups and also backups that are smaller in size compared to the other products.
    Incentivized
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    Return on Investment
    Infrascale
    • Peace of mind: our entire virtual environment is backed up both onsite and offsite
    • As stated, it is pricey. Since we haven't needed to do anything more than basic file restores, ROI is hard to measure. A full restore of a virtual server immediately would be priceless. So, on that note, ROI is good.
    Incentivized
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    Arcserve
    • We have been with Shadowprotect for 5 years and are now only moving off of them due to limited functionality and Shadowprotect doubling our billing.
    • The product now requires a lot more babysitting so I have one person just stuck managing backups, which is not a fulfilling job and hard to keep someone in that seat.
    • While Shadowprotect has been fantastic for years, it is time for us to move on to something that makes financial sense and requires less labour.
    • Storagecraft Cloud is fairly expensive compared to competitors.
    Incentivized
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