Insightarc vs. Totango
Insightarc vs. Totango
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Insightarc | N/A | Insightarc is an automated way to discover and learn the real customer journey and points where customers experience the issues and leave the service. Works for ecommerce and SaaS services as well as for online-to-offline journeys. Every marketer and product manager struggle with conversion rates, acquisition efficiency and retention. To find underlying reasons experts spend dozens of hours for manual research of customer interactions. And this job is time and data resource… | N/A | |
Totango | N/A | Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024. | N/A |
Insightarc | Totango | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | $50,600 per user; per company | Optional | ||||||||||||||
Additional Details | — | Each package gives teams a 360° customer account profile, customer health scoring, customer journey program templates (SuccessBLOCS), automated workflows (SuccessPlays), email campaigns, self-paced onboarding, and customer support. | ||||||||||||||
More Pricing Information |
Insightarc | Totango | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
Insightarc | Totango | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Security |
| ||||||||||||||||||||||||
Platform & Infrastructure |
| ||||||||||||||||||||||||
Customer Data Extraction / Integration |
| ||||||||||||||||||||||||
Customer Success Management |
| ||||||||||||||||||||||||
CSM Reporting & Analytics |
|
Insightarc | Totango | |
---|---|---|
Small Businesses | Ortto Score 8.8 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | Quadient Inspire Score 9.4 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Insightarc | Totango | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.3 (261 ratings) |
Likelihood to Renew | - (0 ratings) | 7.4 (8 ratings) |
Usability | - (0 ratings) | 8.6 (95 ratings) |
Availability | - (0 ratings) | 9.9 (3 ratings) |
Performance | - (0 ratings) | 8.8 (2 ratings) |
Support Rating | - (0 ratings) | 8.1 (93 ratings) |
Online Training | - (0 ratings) | 7.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (12 ratings) |
Configurability | - (0 ratings) | 8.2 (4 ratings) |
Ease of integration | - (0 ratings) | 8.0 (8 ratings) |
Product Scalability | - (0 ratings) | 9.8 (3 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
Insightarc | Totango | |
---|---|---|
Likelihood to Recommend | Insightarc Inc. No answers on this topic | Totango |
Pros | Insightarc Inc. No answers on this topic | Totango |
Cons | Insightarc Inc. No answers on this topic | Totango |
Likelihood to Renew | Insightarc Inc. No answers on this topic | Totango |
Usability | Insightarc Inc. No answers on this topic | Totango |
Reliability and Availability | Insightarc Inc. No answers on this topic | Totango |
Performance | Insightarc Inc. No answers on this topic | Totango |
Support Rating | Insightarc Inc. No answers on this topic | Totango |
Online Training | Insightarc Inc. No answers on this topic | Totango |
Implementation Rating | Insightarc Inc. No answers on this topic | Totango |
Alternatives Considered | Insightarc Inc. No answers on this topic | Totango |
Scalability | Insightarc Inc. No answers on this topic | Totango |
Return on Investment | Insightarc Inc. No answers on this topic | Totango |
ScreenShots | Insightarc Screenshots | Totango Screenshots |