Totango is the ultimate tool for Customers Success Managers, all in one single pane
June 21, 2023

Totango is the ultimate tool for Customers Success Managers, all in one single pane

Jaime Cortes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

we use it to control our SAAS application usage , license subscriptions, product promotion, customers segmentation and digital engadment. and our scope is keep on growing and don´t lose any license oportunity, and minimise the churn cases.

Pros

  • customer segmentation is great and fase segmentation also
  • toutch points and tasks, a good way on having everything reported and under control
  • successplays are great if you have multiple tasks to do, it will do it for you automaticaly
  • agenda, in one blink of an eye you have your agenda

Cons

  • speed need to be improved
  • some times it hangs and you need to refresh the web page
  • in some cases in a segmentation when you go back to the previous page it is not
  • lower the customer churn score
  • improve of license renewal
  • improving of the customers health pulse

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

for a CSM it´s marvelous, you have in one window everything,the agenda for your day by day work, the workload you have in a day,all the customers database and call history added by tasks and toutch points, the to do thing in each customer you know what to do next, with renewal you hace an digital engadgement with customers inform they need to renew in order to keep using the app.

Totango Feature Ratings

Product usage
10
Help desk / support tickets
10
NPS surveys
10
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
10
Revenue forecasting
10
Dashboards
10
Role-based user permissions
10
API
10
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated

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