Item: Totango
Rating: 10
Author: Jaime Cortes

Overall Satisfaction with Totango

Use Cases and Deployment Scope

we use it to control our SAAS application usage , license subscriptions, product promotion, customers segmentation and digital engadment. and our scope is keep on growing and don´t lose any license oportunity, and minimise the churn cases.

Pros and Cons

Pros

customer segmentation is great and fase segmentation also
toutch points and tasks, a good way on having everything reported and under control
successplays are great if you have multiple tasks to do, it will do it for you automaticaly
agenda, in one blink of an eye you have your agenda

Cons

speed need to be improved
some times it hangs and you need to refresh the web page
in some cases in a segmentation when you go back to the previous page it is not

Return on Investment

lower the customer churn score
improve of license renewal
improving of the customers health pulse

Key Insights

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

Other Software Used

Salesforce Commerce Cloud, LinkedIn Jobs

Likelihood to Recommend

for a CSM it´s marvelous, you have in one window everything,the agenda for your day by day work, the workload you have in a day,all the customers database and call history added by tasks and toutch points, the to do thing in each customer you know what to do next, with renewal you hace an digital engadgement with customers inform they need to renew in order to keep using the app.

Totango Feature Ratings

Comments

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Totango is the ultimate tool for Customers Success Managers, all in one single pane