Totango - a must have for every fast growing company
January 27, 2023

Totango - a must have for every fast growing company

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

Our company is a startup which grew up really fast within the last 2 years. Our customer management system was based on spreadsheets and google docs, and as we acquired more and more clients it started to turn unscalable. There were lots of documents, all over the company's Drive database and things usually got lost and it started to get difficult to properly follow and update all our customer's status. With Totango came the solution to this issue, because we can have all of our customers in the same place, under the same format no matter who manages them and got really easy to get info and metrics from there.

Pros

  • Customer Management
  • Easy access to metrics
  • Customer Health and Churn information

Cons

  • Possibility to download graphics
  • Better data analysis tools
  • Increase of team productivity
  • More speed for making customer based decisions because of their instant data analysis
Pipedrive is a great CRM for Sales purposes but it doesnt give much tools for CX management. Totango is all the opposite, it is an excellent product for Customer Management . We currently use both platforms integrated with each other and it gives great results to both Sales and Customer Success teams

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

It is a great platform for Customer Experience Management, and brings CSMs a lot of order and better organization of their daily work. It is also a good metric generator in any company level (we make reports for CSM team, Management team and C-level).
I would not use it as a CRM or sales software

Totango Feature Ratings

Product usage
8
Help desk / support tickets
Not Rated
NPS surveys
Not Rated
Customer profiles
8
Automated workflow
9
Internal collaboration
8
Customer health scoring
9
Customer segmentation
10
Customer health trends
8
Engagement analytics
7
Revenue forecasting
Not Rated
Dashboards
8
Role-based user permissions
9
API
7
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated

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