Simple but powerful!
December 02, 2020
Simple but powerful!

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango is being used in our Customer Success function and allows the team to quickly view key stats on a customer to keep a broad overview of the health of their customers, whilst at the same time having access to detailed reports for day to day working and helping customers to achieve objectives. It allows the team to efficiently stay on top of their customer base and focus on what really matters, the customer.
Pros
- Key insights into customers
- Easy action plans
- Customisable reports
Cons
- Opportunity to log tasks outside of the customer base for all other things we have to do in a day/week
- Better filtering of touchpoints
- More variety of views for agenda items
- Emailing needs some improvement
- Better tracking of risk within customers
- Improved focus on customer reviews with quick access to data
- Better insight internally into customer base as a whole
Do you think Totango delivers good value for the price?
Not sure
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes
Comments
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