| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Totango | Score8 out of 10 | N/A | Totango is an enterprise customer success platform designed for B2B software and recurring-revenue organizations to manage customer retention, track account health, and automate lifecycle workflows. The platform consolidates product telemetry, financial data, support interactions, and CRM records into a central hub to give cross-functional teams visibility into customer adoption and expansion opportunities. | N/A |
| Totango | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | ||||||||||
| Offerings |
| ||||||||||
| Entry-level Setup Fee | Optional | ||||||||||
| Additional Details | Each package gives teams a 360° customer account profile, customer health scoring, customer journey program templates (SuccessBLOCS), automated workflows (SuccessPlays), email campaigns, self-paced onboarding, and customer support. | ||||||||||
| More Pricing Information | |||||||||||
| Totango | |
|---|---|
| Considered Both Products | Chose Totango Our organization has successfully unlocked more value from Totango than I've seen with the two other CS platforms I've used at prior organizations Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Totango I have not had the need to evaluate any other Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Totango Price was the key. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Totango Totango was much more affordable and more functional than Gainsight and CSB Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Totango I have not assessed others myself, but I had colleagues that did prior to committing to Totango. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Totango n/a Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Totango Totango was the best platform for our needs, particularly the ability to segment and the ease of use versus other products for the day to day work of our CSMs Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Totango I think Totango has features and implementation very similar to top-of-the-line CRMs but is easier to implement. Its incredibly visibly pleasing and out-of-the-box dashboards make it easy to get immediate visibility into your customer landscape. They also have a great customer … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Totango Totango was a good fit and middle ground between Gainsight which was overwhelming for our needs and ChurnZero which at the time was not as mature as it is today. Simple to use straightforward interface which is also flexible and customizable. The Totango product team has been … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Totango Totango seemed the best way to have quick wins, long term wins, and work through optimizations and iterations along the way. We could launch piecemeal and adapt to our business needs as we saw value in Totango, instead of having to create a masterpiece that would be complex to … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Totango Planhat feels like Pandora's box. It was very cool, shiny, complete but felt like an empty canvas. We felt so overwhelmed by the amount of possibilities that we didn't know where to begin. Because we sought out a tool which could help us out with the best 'time-to-value' due to … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Totango N/A Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Totango Totango felt like a great option that was beyond entry-level, but not a sledgehammer for a nail for what, at the time, was a brand new Customer Experience team being formed. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | |
| Would buy again | |
91% Would buy again 183 Answers | |
| Delivers good value for the price | |
95% Delivers good value for the price 124 Answers | |
| Happy with the feature set | |
92% Happy with the feature set 184 Answers | |
| Lived up to sales and marketing promises | |
95% Lived up to sales and marketing promises 89 Answers | |
| Implementation went as expected | |
87% Implementation went as expected 96 Answers | |
| Totango | |||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Security |
| ||||||||||||||||
| Platform & Infrastructure |
| ||||||||||||||||
| Customer Data Extraction / Integration |
| ||||||||||||||||
| Customer Success Management |
| ||||||||||||||||
| CSM Reporting & Analytics |
|
| Totango | |
|---|---|
| Small Businesses |  ClientSuccess Score6 out of 10 |
| Medium-sized Companies |  ChurnZero Score7.9 out of 10 |
| Enterprises |  Gainsight CS Score8.8 out of 10 |
| All Alternatives | View all alternatives |
| Totango | |
|---|---|
| Likelihood to Recommend | 9.1 |
| Likelihood to Renew | 7.3 |
| Usability | 8.6 |
| Availability | 9.9 |
| Performance | 8.8 |
| Support Rating | 7.7 |
| Online Training | 7.0 |
| Implementation Rating | 10.0 |
| Configurability | 8.2 |
| Ease of integration | 8.0 |
| Product Scalability | 9.8 |
| Vendor post-sale | 8.0 |
| Vendor pre-sale | 8.0 |
| Totango | |
|---|---|
| Likelihood to Recommend |
|
| Pros |
|
| Cons |
|
| Likelihood to Renew |
|
| Usability |
|
| Reliability and Availability |
|
| Performance |
|
| Support Rating |
|
| Online Training |
|
| Implementation Rating |
|
| Alternatives Considered |
|
| Scalability |
|
| Return on Investment |
|
| ScreenShots | Totango Screenshots     |
