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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Insightly

    Score7.8 out of 10
    N/AInsightly is presented as a modern, affordable CRM that is easy to use, simple to customize, and that scales with companies as they grow, designed to solve common pain points that legacy CRMs can't. Available in any vertical, Insightly CRM customers can add companion products for marketing automation, customer service, and integrations in the same platform. Insightly has more than a million users worldwide.

    $348

    per year per user

    SAP Integrated Product Development

    Score9 out of 10
    N/ASAP Integrated Product Development is a product lifecycle management solution used to define, develop, and deliver innovative and sustainable products faster by connecting insights, processes, and people.N/A
    Pricing
    InsightlySAP Integrated Product Development
    Editions & Modules
    Plus
    $29
    per month (billed annually) per user
    Professional
    $49
    per month (billed annually) per user
    Enterprise
    $99
    per month (billed annually) per user
    No answers on this topic
    Offerings
    Pricing Offerings
    InsightlySAP Integrated Product Development
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    InsightlySAP Integrated Product Development
    Considered Both Products
    Unbounce
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    88%
    Would buy again
    117 Answers
    94%
    Would buy again
    15 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    103 Answers
    93%
    Delivers good value for the price
    14 Answers
    Happy with the feature set
    88%
    Happy with the feature set
    117 Answers
    94%
    Happy with the feature set
    15 Answers
    Lived up to sales and marketing promises
    88%
    Lived up to sales and marketing promises
    72 Answers
    89%
    Lived up to sales and marketing promises
    8 Answers
    Implementation went as expected
    90%
    Implementation went as expected
    86 Answers
    92%
    Implementation went as expected
    11 Answers
    Features
    InsightlySAP Integrated Product Development
    Sales Force Automation
    Comparison of Sales Force Automation features of Insightly and SAP Integrated Product Development
    Feature
    Insightly
    7.4
    423 Ratings
    6% below category average
    SAP Integrated Product Development
    -
    Ratings
    Customer data management / contact management8.2405 Ratings00 Ratings
    Workflow management7.2372 Ratings00 Ratings
    Territory management7.390 Ratings00 Ratings
    Opportunity management8.2368 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.3379 Ratings00 Ratings
    Contract management6.521 Ratings00 Ratings
    Quote & order management7.275 Ratings00 Ratings
    Interaction tracking7.2333 Ratings00 Ratings
    Channel / partner relationship management7.724 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Insightly and SAP Integrated Product Development
    Feature
    Insightly
    7.1
    13 Ratings
    8% below category average
    SAP Integrated Product Development
    -
    Ratings
    Case management7.011 Ratings00 Ratings
    Call center management7.28 Ratings00 Ratings
    Help desk management7.19 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Insightly and SAP Integrated Product Development
    Feature
    Insightly
    7.2
    330 Ratings
    7% below category average
    SAP Integrated Product Development
    -
    Ratings
    Lead management6.8314 Ratings00 Ratings
    Email marketing7.7263 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Insightly and SAP Integrated Product Development
    Feature
    Insightly
    6.8
    406 Ratings
    12% below category average
    SAP Integrated Product Development
    -
    Ratings
    Task management7.1392 Ratings00 Ratings
    Billing and invoicing management6.039 Ratings00 Ratings
    Reporting7.3342 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Insightly and SAP Integrated Product Development
    Feature
    Insightly
    7.6
    367 Ratings
    1% below category average
    SAP Integrated Product Development
    -
    Ratings
    Forecasting7.092 Ratings00 Ratings
    Pipeline visualization7.9344 Ratings00 Ratings
    Customizable reports7.8331 Ratings00 Ratings
    Customization
    Comparison of Customization features of Insightly and SAP Integrated Product Development
    Feature
    Insightly
    7.5
    369 Ratings
    2% below category average
    SAP Integrated Product Development
    -
    Ratings
    Custom fields8.4368 Ratings00 Ratings
    Custom objects7.7126 Ratings00 Ratings
    Scripting environment6.86 Ratings00 Ratings
    API for custom integration7.3195 Ratings00 Ratings
    Security
    Comparison of Security features of Insightly and SAP Integrated Product Development
    Feature
    Insightly
    7.6
    316 Ratings
    10% below category average
    SAP Integrated Product Development
    -
    Ratings
    Single sign-on capability7.8282 Ratings00 Ratings
    Role-based user permissions7.4217 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Insightly and SAP Integrated Product Development
    Feature
    Insightly
    7.4
    90 Ratings
    1% below category average
    SAP Integrated Product Development
    -
    Ratings
    Social data6.825 Ratings00 Ratings
    Social engagement8.078 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Insightly and SAP Integrated Product Development
    Feature
    Insightly
    6.4
    159 Ratings
    16% below category average
    SAP Integrated Product Development
    -
    Ratings
    Marketing automation7.7159 Ratings00 Ratings
    Compensation management5.14 Ratings00 Ratings
    Platform
    Comparison of Platform features of Insightly and SAP Integrated Product Development
    Feature
    Insightly
    5.9
    328 Ratings
    25% below category average
    SAP Integrated Product Development
    -
    Ratings
    Mobile access5.9328 Ratings00 Ratings
    Best Alternatives
    InsightlySAP Integrated Product Development
    Small Businesses
    Salesflare
    Score10 out of 10
    No answers on this topic
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Arena PLM and QMS
    Score8.5 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Fusion Cloud PLM
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    InsightlySAP Integrated Product Development
    Likelihood to Recommend
    7.8
    (444 ratings)
    9.8
    (17 ratings)
    Likelihood to Renew
    8.7
    (36 ratings)
    9.1
    (1 ratings)
    Usability
    7.5
    (180 ratings)
    7.5
    (14 ratings)
    Availability
    9.0
    (6 ratings)
    -
    (0 ratings)
    Performance
    7.9
    (25 ratings)
    -
    (0 ratings)
    Support Rating
    8.9
    (34 ratings)
    8.5
    (5 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Online Training
    9.0
    (8 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.2
    (26 ratings)
    8.2
    (1 ratings)
    Configurability
    9.9
    (18 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    8.4
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (10 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (9 ratings)
    -
    (0 ratings)
    Professional Services
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (3 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.8
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    InsightlySAP Integrated Product Development
    Likelihood to Recommend
    Unbounce
    There are a lot of things Insightly is great with for Career Services but much of my job is updating things manually because Insightly doesn't have a way to help me manage the database the way we need to. We have multiple academic records per students but needed to have fields that are multiselect on our contacts. These are all manually updated which are very tedious and not the best for what we need it to be able to do
    Incentivized
    Read full review
    SAP
    I have used IPD for Material collaboration, where the design and specifications were maintained as per the country need. When there is a change based on local country compliance rules, it makes easy to refer and adjust the material specifications as per the new compliance defined. Handling this for multiple materials in a go makes a difference in this tool. But drawback is that navigation of the EDP interface, where it takes more time to adjust and needs more training for new users. Like making them understand the business need and change needed takes time.
    Incentivized
    Read full review
    Pros
    Unbounce
    • The ability to set up filters to generate lists based on just the categories I am interested in.
    • It's integration with our sales data so we can see customer spending trends across multiple years and seasons.
    • The ability to circle back to previous email correspondence to refresh on past conversations with individual clients.
    Incentivized
    Read full review
    SAP
    • It allows us to strategically control operations by product monitoring and production changes.
    • Gives you the ability to source upcoming products because you have a complete and total view of all resources at all times.
    • It allows us to control batch management in the production process, this is a key element in our industry.
    Incentivized
    Read full review
    Cons
    Unbounce
    • Once you are immersed in the platform, for all of its integration kudos, the platform became "intuitive" if that is the right word for it. There was some push back from staff on deployment.
    • The service and support team at Insightly was very responsive, but it seemed as if they had fielded similar complaints, and slower learning curves than we expected.
    • Unfortunately, while all has worked out nicely now and we are very happy with the platform, we had to have additional instruction time for all the staff during onboarding as workflows, dashboards, and pipelines were more time intensive than expected on the demo.
    Incentivized
    Read full review
    SAP
    • The interface is that of your typical SAP program, it's not very user friendly to a person who doesn't use it every single day.
    • Some simple Windows commands do not work in SAP PLM, such as a copy and paste.
    • Right click menus generally produce unconventional results if the user is more familiar with Windows right click menus.
    Incentivized
    Read full review
    Likelihood to Renew
    Unbounce
    Insightly offers a great product; it's the right fit for our company at this time. We were, however, considering moving to Contactually due to their cost effective automation features. However, they lacked the project management capabilities of Insightly. As our company grows, we would love to stay with Insightly - and if they can nail the automation and add the ability to customize a little bit more, it would be the perfect solution for us. For a larger company with a more involved sales team, you might find the metrics/reporting to be a bit basic. Insightly offers great customer service even to free customers
    Read full review
    SAP
    We may not renew as SAP Integrated Product Development tool don't match considering our line of business with limited product lines.
    Incentivized
    Read full review
    Usability
    Unbounce
    Anyone with any experience with a working knowledge of Facebook or using a Windows computer will be able to quickly adapt to Insightly and use it to suit their needs. It can become more difficult to use as a company might have custom workflows or Insightly customer service might need to customize the program to better suit a company's need. A slow introduction to the system is better than having to learn the program quickly. Parts and knowledge build on each other so it hard to grasp all at once. The learning curve for Insightly is 2-3 weeks while mastery comes with time and exposure to the program
    Incentivized
    Read full review
    SAP
    We just need to think about where we were back in the past and where we are at now! We used to have total chaos where everyone was working their own way. Now all involved groups work together as one team. This has increased the overall efficiency and the results are really astonishing!
    Incentivized
    Read full review
    Reliability and Availability
    Unbounce
    The provider is 100% available, with no downtime, maintenance, or unexpected outages. We have been able to perform solid continuous services for 12 months without any interruptions. We have backups as well, unlike the in-house backup that they keep on their end. I believe they have a very good redundancy and backup infrastructure in case they get any outages.
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Performance
    Unbounce
    Pages normally load quickly, but every now and then, as entering updates to fields, it take a while to update. Sometimes even after refreshing the screen, we have to exit and go back in to get the fields or queries to update.
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Support Rating
    Unbounce
    We have used Insightly for almost 2 years now. We have always been able to get in touch with support for a variety of reasons and they have never disappointed us. The support staff have always been very understanding. They have assisted with answers to our questions and have provided great tech support. We would highly recommend them.
    Incentivized
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    SAP
    Have received support in a timely and very effective manner.
    Incentivized
    Read full review
    In-Person Training
    Unbounce
    Well, we didn’t get the chance to do this in-person training but rather one-on-one online training with HR in-house. There were PowerPoints to discuss as well as video instructions on how to use the app, so it was okay. We were able to play around with it during the training or onboarding session.
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Online Training
    Unbounce
    I've used Insightly's online training &/ or learned as I went. I've found the blogs and online written material helpful. I've also attended a few webinars, which can be useful if you use a J-I-T approach so as not to overwhelm you (or your staff) with functionality that you are using just yet. The fact that it's all available on their website and you can learn at your own pace is invaluable
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Implementation Rating
    Unbounce
    did not participate in the implementation of this product did not participate in the implementation of this product did not participate in the implementation of this product did not participate in the implementation of this product did not participate in the implementation of this product did not participate in the implementation of this product
    Incentivized
    Read full review
    SAP
    i was not fully involved in implementation as most was carried out by external consultant.
    Incentivized
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    Alternatives Considered
    Unbounce
    Insightly is significantly better than Zendesk. It is easy to use, pleasant to look at, and makes sense. However, I don't think Insightly is fair now compared to Salesforce. Insightly can do many of the same things as Salesforce, but I've only started on some of these features. Insightly has excellent potential, and its support team drives me to make it what I believe it can be. For the price, I believe Insightly is worth it.
    Incentivized
    Read full review
    SAP
    The "One Version of the Truth" Mandate: Most organizations select SAP IPD not because it has the best CAD tools, but because it eliminates the "wall" between engineering and the rest of the company. If you need to know the real-time cost of a design change or its impact on your carbon footprint, SAP IPD provides that instantly because it lives inside your ERP.
    Incentivized
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    Contract Terms and Pricing Model
    Unbounce
    I don’t have the exact answers for this, but our accounting or finance department negotiates this. They always handle this kind of stuff and negotiate yearly licenses. Usually, they purchase 10 licenses in bulk and ask for a discount in bulk. Other than that, if there are any issues encountered on the app, they account for that. If it’s broken, that’s also taken into consideration when renewing the contract.
    Incentivized
    Read full review
    SAP
    No answers on this topic
    Scalability
    Unbounce
    (+) Being able to download my LinkedIn connections was a huge benefit. (+) I use the task function to stay on top of my follow-up activity which is another positive feature. (+) The sorting capabilities also help me pinpoint the contacts that I need to stay on top of. (-) When I add a new lead from an existing organization, I would like the organization's information to automatically populate the fields like address, website, description. I enter all that information manually. (-) My mass mailing experience has been tedious due to the email function being interrupted and crashing due to bad email addresses in some of my records. (-) Many of my leads do not have current email addresses. I wish Insightly offered a tool to help find email addresses. I spend too much time researching to find email addresses.
    Incentivized
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    SAP
    No answers on this topic
    Professional Services
    Unbounce
    Our Customer Success Manager was great. A real professional and knowledgeable about the features and how they worked with our requirements
    Incentivized
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    SAP
    No answers on this topic
    Return on Investment
    Unbounce
    • Positive Impact>Visibility is critical when it comes to taking proactive measures within the organization. The Insightly Tool has helped use with that which minimizes costs when it comes to rework. We can proactively plan for upcoming growth and identify areas of improvement.
    Incentivized
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    SAP
    • It has advanced reporting capabilities, and its analytical features have enabled efficient decision-making, improving overall productivity.
    • The centralized data management system has helped improve efficiency and reduce errors.
    • I would say overall, it has reduced our manual effort by at least 20%, which has enhanced the resource utilization.
    Incentivized
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    ScreenShots

    Insightly Screenshots

    Screenshot of Insightly's lead status and activity tracking, available so that nothing falls through the cracks.Screenshot of the reporting feature, which provides insight into sales and productivity performance.Screenshot of the Insightly Opportunities dashboard.Screenshot of Insightly on mobile.Product screenshotProduct screenshot

    SAP Integrated Product Development Screenshots

    Screenshot of collaboration capabilities.Screenshot of product and asset visualization.Screenshot of engineering and requirements management.Screenshot of the visual data integration to support design.Screenshot of visualization capabilities.