Inspired eLearning Security First Solutions vs. (ISC)2 Official@Work vs. Proofpoint Security Awareness Training

Security awareness training is new to our users and this is well suited to them. We have had users from across our multi-generational staff (20-year-olds through 70-year-olds) remark that they found it informative and practical. Our staff is able to immediately practice what they learn, too.

Incentivized

Perfect for regular (monthly) training of staff versus a "one and done" annual assignment on Cyber Security. Allows for a greater number of topics to be covered and for creating a "culture" of security awareness among all Staff throughout the entire company. NOT a replacement for IT Security Certifications amongst your technical staff (CISSPs & GSLCs on staff are a must have). Your Proofpoint Account Rep does most of the heavy lifting, but the program still requires "care and feeding" (resources) within your organization - preparing monthly user lists for training assignments and preparing reports for leadership on participation & progress

Incentivized

• Professional quality off the shelf content
• Learning Management System easy of use
• Analytics and reporting

Incentivized

• Proofpoint has a huge library of phishing emails to choose from. They add new examples every week.
• The training modules are fun and interactive and keep the user engaged.
• The posters, and downloadable materials are amazing and really give a great visual to support your security campaigns.
• The product is easy to use, and Proofpoint Support Staff are always available to help with any issues you have.

Incentivized

• Numbering and Naming of modules can be improved. I have often released modules in the wrong order.
• Email summary reports could be improved.
• The mobile app is wonderful, however, we use SSO to provide the iLMS to our users so they cannot access the mobile app which is only via user name and password. We'd love to be able to offer both the SSO app pathway and the mobile app!

Incentivized

• The lack of a user rating on "cyber risk" is proving to be an immense difficulty. As we are looking at how to better hold our employees accountable as well as provide increased learning opportunities for those who need it most, it is becoming cumbersome--especially given the fact this is starting to become the standard for Security Awareness companies. The lack of this is resulting in a manual process vs being able to automate and moderate, thus taking up time and resources, which are always at a scarcity. It can also be cumbersome to look across the tools to see how a particular user is doing, vs being able to view all of their data in one space.
• If you are a marketer, the editors for the Phishing Templates and Teachable Moments are quite frustrating. They feel out of date and clunky, as well as not featuring an auto-save, so you could lose the templates you are building. At this point, I have actually started to work in other email creation editors and learning HTML, to better customize and then moving all of the code into the editor. It has thus far proven to be less of a headache. I also do not believe the average user is working on branding their program, creating consistency for easy of navigation, and including additional resources in their teachable moments in the way we currently are. However, as more social science backgrounds continue to enter security awareness, I believe this will move towards the norm.
• Some of the reporting numbers for Simulated Phishing could be better. For example, telling me how many people acknowledged the teachable moment out of the full email campaign is less meaningful than knowing how many people acknowledged it, from those who actually triggered/were shown the teachable moment.

Incentivized

• The product is great for what we use it for
• We have a good relationship with our vendor/Proofpoint, which I believe is needed to be successful in Security Awareness and using tools like this
• The package/service as a whole is incredibly helpful
• The integrations with Proofpoint's Trap is one of the most valuable things we could do. It turns your entire email user base into members of IT security, to be on the look out to report cyber attacks, and have them pulled out of everyone's email if the email is condemed/found malicious.

Incentivized

Overall, PSAT is integral to what we do. PSAT is a helpful tool to help us improve our employees ability to recognize, report, and respond to phishing. It works for us to use a longterm partner, who is incredibly helpful/supportive, and also bringing Proofpoint's greater cybersecurity & attack intelligence into PSAT. Honestly, we are pretty happy and would make the choice to go with PSAT again (we evaluated the major players in the space via Gartner's Magic Quadrant). The team behind the products are excellent and the product of itself is both intuitive and expansive. This combination allows us to reach our 10k+ employees who are located in over 20 countries

Incentivized

I have always received really good level of support from the folks at Inspired. Both from a customer service perspective, sales/ account review and a technical issue assistance. Every person I have interfaced with were professional and courteous

Incentivized

Proofpoint support has always been above average. A lot of companies provide a customer service manager for your account but few have proved as connected as Proofpoint. The CSM was able to give us a good start with the product and checked in periodically. I found them always helpful with any questions and very knowledgeable about the platform.

Incentivized

We did not evaluate other products; we have only used internal employee training and self-published material in the past. This is our pilot experience with using a partner to provide training to our users. We chose Inspired eLearning based on their reputation, pricing and their willingness to work with us to deploy solutions based on our project release time frame

Incentivized

All three products have the pros and cons. Since we use other Proofpoint products, TAP, TRAP, etc. the integration with PSAT is much better. The other products do not integrate with TRAP nearly as well as PSAT.

Incentivized

• Utilizing the Inspired LMS has assisted Constellation West with obtaining ISO and CMMI certifications.
• Reduction of man hours tracking and reporting training status
• Cost per learner is very affordable, depending on head count, 35-40 dollars per learner per year

Incentivized

• I don't have any tangible numbers to provide, but we definitely have an increase in the number of staff reporting suspicious emails and fewer people clicking on phishing emails.
• The cost we are paying per employee (<$2 pp)is low enough that we can consider this a "benefit" we offer to our employees. The knowledge gained can also be applied to your personal life with similar threats.

Incentivized