Cyber-Security Awareness Training made easy with fun interactive training modules from Proofpoint.
September 11, 2019

Cyber-Security Awareness Training made easy with fun interactive training modules from Proofpoint.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Proofpoint Security Awareness Training (formerly Wombat Security)

We contracted with Wombat Security (now Proofpoint Security) to implement a Cybersecurity Awareness and Training program for all of our employees. Our goal is to raise awareness of cybersecurity threats and provide helpful ways for them to be able to identify threats (mostly phishing emails) and report potential issues to the help desk. Although we still have a few people who click on everything, most of our staff is at least aware of threats and will stop and question themselves before clicking a phishing email.

Pros

  • The online training modules are interactive and use real-world scenarios to show how threats can reach everyone.
  • The modules ensure understanding of concepts before you can move on.
  • The modules are varied in content, covering many aspects of Cybercrimes - from phishing and social engineering to Physical Security and PII.
  • Proofpoint also provides (as an option) videos and posters to further enhance awareness of potential threats.
  • Customer service is responsive when needed and having access to the Wombat online community platform allows ideas to be shared among users.

Cons

  • The platform provides options for many different reports (with some customization options), however, there are reports that I would want that are not available.
  • Adding new staff (we have a lot of turn-over) into an existing training plan can be cumbersome for the system administrator. Although End-User Sync can be set-up to "add" new users to the system, the new users still need to manually be added to the assignments and sent past assignments to complete. (NOTE: this was made more difficult because of our decision to implement a training plan the way we did).
  • Some of the ThreatSim campaigns (simulated phishing or malicious attachment emails) will only work if you are using their PhishAlarm plug-in (add-on button for Outlook, etc. for users to easily report suspected threats). Our users access email by iPhones, Android, iPads, PCs, and Macs. PhishAlarm cannot be used for all of these platforms.
  • I don't have any tangible numbers to provide, but we definitely have an increase in the number of staff reporting suspicious emails and fewer people clicking on phishing emails.
  • The cost we are paying per employee (<$2 pp)is low enough that we can consider this a "benefit" we offer to our employees. The knowledge gained can also be applied to your personal life with similar threats.
Customer support is very responsive and knowledgeable. In addition, each customer is assigned a Customer Success Manager who is available to assist with any questions and to make recommendations on how to implement.

Do you think Proofpoint Security Awareness Training delivers good value for the price?

Yes

Are you happy with Proofpoint Security Awareness Training's feature set?

Yes

Did Proofpoint Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of Proofpoint Security Awareness Training go as expected?

Yes

Would you buy Proofpoint Security Awareness Training again?

Yes

A lot of our staff are not that tech-savvy. Proofpoint helps to raise awareness of possible cyber threats that come along with using technology these days. Companies that are high-tech probably have employees who are used to dealing with SPAM and Phishing attempts so they may not need to be trained on how to avoid these types of tricks.

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