We are happy with PSAT and would buy it again.
Updated October 24, 2019

We are happy with PSAT and would buy it again.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Proofpoint Security Awareness Training (formerly Wombat Security)

We use PSAT across our whole company. We use the training modules with our LMS solution and the phish campaigns. The phish campaigns have had a positive influence on our users. We have almost 50% of our users using the report phish button in Outlook.
  • The report phish Outlook add-in button has had a positive influence on our users. We have many users regularly reporting suspect phish emails.
  • The templates for the phish campaigns are very up to date, using real life recent phishing attacks. This makes our phishing campaigns much more realistic.
  • The training modules from PSAT are very effective and useful with our LMS system.
  • The Azure Active Directory syncing has shown some weaknesses during upgrades to their system, requiring PSAT product support.
  • The Report Phish add-in button does not work in Outlook on shared mailboxes and O365 group mailboxes. Our shared mailboxes rank highest on our VAP list.
  • We would like to see login integration with the rest of the Proofpoint portals.
  • Using PSAT has had a positive impact on our users not clicking on malicious links in emails. That is probably the number one thing PSAT has done for us.
  • The negative impact using the Report Phish button in Outlook is that it does not work in shared mailboxes and O365 group mailboxes. Our users often complain that the button does not work in those mailboxes.
  • As far as ROI of the product, it has reduced URL clicks on malicious links which reduces IT-SEC and operations labor hours.
All three products have the pros and cons. Since we use other Proofpoint products, TAP, TRAP, etc. the integration with PSAT is much better. The other products do not integrate with TRAP nearly as well as PSAT.
PSAT's support is good, but we have had a couple issues with follow-up in the past. We believe those issues are resolved now.

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It is well suited for test phishing campaigns. Test phishing campaigns are probably our highest usage of PSAT. Second to the campaigns are the use of the training modules and integrating them with our LMS system.