Intelex vs. Verint Automated Quality Management

Intelex

Intelex

8 Reviews and Ratings

Verint Automated Quality Management

Verint Automated Quality Management

27 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Intelex	Score 8.7 out of 10	N/A	Intelex’s Environment, Health, Safety and Quality (EHSQ) applications are used to effectively manage all aspects of an organization’s quality program, as well as track safety data, and manage sustainability. It is designed to help manage, track and report quality-related metrics in real-time, comply with regulations and standards such as ISO 9001, and drive improvement. Functionality includes supplier management, audits and inspection management, compliance, and document and training…	N/A
Verint Automated Quality Management	Score 8.2 out of 10	N/A	Verint® Automated Quality Management™ is a solution that automates quality management by scoring 100% of customer interactions across voice and digital channels. It eliminates manual sampling, giving organizations a complete, objective view of agent performance and compliance. Verint also offers Quality Bot™, an AI-powered solution that expands supervisor capacity, boosts agent performance and delivers targeted coaching based on granular performance insights.…	N/A

Pricing

Intelex

Verint Automated Quality Management

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Intelex	Verint Automated Quality Management
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Intelex	Verint Automated Quality Management

Best Alternatives
	Intelex	Verint Automated Quality Management
Small Businesses	BrightHR Score 6.9 out of 10	Polarion ALM Score 9.8 out of 10
Medium-sized Companies	BrightHR Score 6.9 out of 10	Polarion ALM Score 9.8 out of 10
Enterprises	No answers on this topic	Polarion ALM Score 9.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Intelex	Verint Automated Quality Management
Likelihood to Recommend	10.0 (4 ratings)	7.4 (20 ratings)
Usability	- (0 ratings)	6.9 (19 ratings)
Support Rating	6.0 (1 ratings)	- (0 ratings)

User Testimonials
	Intelex	Verint Automated Quality Management
Likelihood to Recommend	Intelex I would caution colleagues to make sure the system does what they need it to do and get it all in writing. Incentivized Verified User Anonymous Read full review	Verint Getting a view of all calls and a good pool of calls is the automated qualities strong suite. It can validate and score anything that is within he applicable rule set. Usually, AQM is good for answering yes/no questions, would like to see some functionality around call segments or actions like hold Incentivized RO Ricardo Ochoa Enterprise Analyst Read full review
Pros	Intelex Report and dashboard Supplier audit Non conformity Approved vendor list Audit cycle Incentivized Verified User Anonymous Read full review	Verint Agent Score Cards Advise when agents need coaching / additional training Enable 100% scaling of call / interaction monitoring Reduce resources needed to otherwise manually review agents. Incentivized AG Adam Geffner AVP Read full review
Cons	Intelex Implementation process is very difficult unless you are using the product out of the box Licensing model is frustrating but they are willing to be flexible to make things work Incentivized Verified User Anonymous Read full review	Verint Layering in additional conditions into questions could probably be improved slightly. A lot of time is being spent on rebuilds and customizing additional layers of questioning. Incentivized Tony Leadbeater Senior Manager - Quality Technology Read full review
Usability	Intelex No answers on this topic	Verint Access cannot be restricted in the form designer at the form level. In order to give admin access for AQM it opens up access to all form. In a company with multiple organizations, we wouldn't want others to be able to modify forms. Incentivized Verified User Anonymous Read full review
Support Rating	Intelex We just upgrade the document control application from V5 to V6. There are still quite a bit of issues left unresolved. Incentivized Verified User Anonymous Read full review	Verint No answers on this topic
Alternatives Considered	Intelex We felt Intelex was more user friendly and provided the services we were seeking in a system. We evaluated all applications vs. our company needs and wants. Incentivized Verified User Anonymous Read full review	Verint We did not know how to use it effectively at first so we got extra training but it doesn't really help us where we spend the most time evaluating quality - on procedural/technical accuracy. Incentivized LB Liz Bruce Director, Quality Enablement Read full review
Return on Investment	Intelex Postive Improved process efficiency and Incentivized Verified User Anonymous Read full review	Verint We had another product that we decommissioned so we have been without AQM for 9 months now Negative, Still not up and running as expected Incentivized Verified User Anonymous Read full review
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