Intelligent Contacts vs. Zendesk Talk
Intelligent Contacts vs. Zendesk Talk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intelligent Contacts | Mid-Size Companies (51-1,000 employees) | Inbound/Outbound Omnichannel Contact Center Software An auto dialer using machine learning and predictive analytics to increase agent productivity. Key ROI metrics: 4 predictive algorithms cut agent idle with more right party contacts and fewer dropped calls Answering Machine Detection rates to increase agent talk time Reduce operational costs through a unified / omnichannel communication platform that includes (calling, SMS, email,… | N/A | |
Zendesk Talk | N/A | Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels. | N/A |
Intelligent Contacts | Zendesk Talk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
Intelligent Contacts | Zendesk Talk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Intelligent Contacts | Zendesk Talk | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intelligent Contacts | Zendesk Talk | |
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Likelihood to Recommend | - (0 ratings) | 7.9 (15 ratings) |
Support Rating | - (0 ratings) | 5.0 (3 ratings) |
Intelligent Contacts | Zendesk Talk | |
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Likelihood to Recommend | Intelligent Contacts No answers on this topic | Zendesk |
Pros | Intelligent Contacts No answers on this topic | Zendesk |
Cons | Intelligent Contacts No answers on this topic | Zendesk |
Support Rating | Intelligent Contacts No answers on this topic | Zendesk |
Alternatives Considered | Intelligent Contacts No answers on this topic | Zendesk |
Return on Investment | Intelligent Contacts No answers on this topic | Zendesk |
ScreenShots |