Likelihood to Recommend Intellum leads the field in reporting; something I didn't even know I really needed/wanted until we purchased this LMS. While I realize that most Learning Management Systems are designed to support online, auto-assigned content for people to complete on a device, 80% (sometimes more) of our training is delivered in person (we are a quarry company, and our learners do much better with Instructor Led Training). Sometimes it is difficult to find a workaround in Intellum that allows us the flexibility and consistency we require for managing our in-person learning needs.
Read full review Neogov is structured especially for local governments. They understand the needs of their customers and have the experience to help communities of any size acquire talented public servants. This is a public sector solution and probably isn't best suited for the private sector
Read full review Pros Easy to use interface. The quick options to add content to pages, and drag and drop organization, makes it easy for anyone to jump in and start adding information. Intellum is not just mobile responsive but mobile-friendly. This makes it super easy for people to view our content anywhere they are, any time they want. Intellum support is always quick to respond when we have questions or need help tweaking our setup. They also have a robust selection of self-service training courses available. Read full review Succession Planning - Neogov offers various layers that prepares users for succession planning for government based positions (i.e. Police Chief, Fire Chief, etc.). Specialized Recruitment for Governments - Neogov specializes in helping governments find and hire within the diverse and ever changing field of municipal governance. Applicant Tracking - Neogov streamlines the application process when the time comes to hire a talented candidate(s). Read full review Cons I think that Intellum can greatly improve the functionality of inactive courses existing in the tool in itself. Reporting is unreliable in Intellum which most of the time requires a lot of manipulation and scrubbing to obtain sufficient information. There is no exact idea of how long the time will be taken to tackle any issue encountered when service tickets are soared. Read full review Customization can be tricky. I wish the platform could be more flexible. Neogov should look into offering more Administrative training resources. It can be difficult for a new user to immerse themselves within the platform. The reporting features within the platform could use an update. Read full review Likelihood to Renew Most of our needs are met with this platform currently and the customer service has been excellent.
Read full review Usability The system has changed since I started using it and it has become more intuitive. As a user and admin, I find that it is fairly easy to navigate.
Read full review Support Rating The customer support team is always very helpful and responsive, as is our CSM who goes above and beyond to help us with issues and questions that we have
Read full review Implementation Rating Very satisfied with the support we received from our CSM and team
Read full review Alternatives Considered Intellum is in a class of its own. With the good referrals, I got from colleagues in my industry, I was aware that certain processes would be made easier by this software, and we were right. I have seen the positives that have come from this software. It easily takes the cake over its competitors!
Read full review [NEOGOV] offers a complete and modern talent management system for the Public Sector. It was built for the public sector which allows it to stand alone within the HR field. When using products such as Indeed.com and Linkedin local governments are lost within a much larger universe.
Read full review Return on Investment The biggest impact Intellum has had on hc1 would be the space for learner engagement. I still have to work hard to direct our clients to the LMS (link from our hc1 solution) but when they do - they love it! Since the pandemic in 2019, hc1 also has noticed a big up tick in the usage of LMS from our clients because of the need for virtual learning. Read full review Neogov saves time for our HR operations. For example, candidates can complete pre-employment forms within the platform's Onboard feature. This saves resources (paper, ink, etc) and time allowing for a more efficient hiring process. Customer Service Efficiency - Unlike many commonly used HR products (ADP, Quickbooks, etc.) Neogov understands the challenges that are unique to local governments. When needed, their customer service teams are friendly and helpful saving you the headache of explaining your particular issue. Employee training features - Our employees are provided with insightful training opportunities which can be tracked and monitored annually. Read full review ScreenShots