Intellum offers a clean and easy-to-use experience for both admin and learners!
Updated September 17, 2021

Intellum offers a clean and easy-to-use experience for both admin and learners!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intellum

Intellum is being used by our patient education teams to create a training program for patients.
  • Flexible design.
  • Simplicity of use for students.
  • Ability to create content for different learning groups.
  • Simplicity for admin management.
  • Improved reporting with Evolve authoring integration.
  • More flexibility for admin privileges.
  • Learner engagement.
  • Compliance/reporting efficiencies.
Our customer service manager is very responsive and has gone above and beyond working with us on options for an issue that we encountered in our process of allowing clinical staff to access a clean and printable transcript of patient/student records.

Do you think Intellum delivers good value for the price?

Not sure

Are you happy with Intellum's feature set?


Did Intellum live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Intellum go as expected?


Would you buy Intellum again?


Intellum is a great platform to create engaging and easy to navigate content for learners. The ability to create different learning environments and pathways for various learning groups is very useful to cater to learners with different backgrounds.

Intellum Feature Ratings

Course authoring
Course catalog or library
Learning content
Mobile friendly
Progress tracking & certifications
Not Rated
Compliance management
Not Rated
Learning administration
Learning reporting & analytics
Social learning
Not Rated

Using Intellum

3300 - Field teammates who are using the platform to train patients on peritoneal dialysis training.
20 - Content creators, project coordinators, Intellum/Evolve SMEs to build and update content, Intellum SME to assist with questions and user issues, IT teammates to build and manage API for users.
  • patient education
  • reporting
  • patient training
  • Set up different user levels for teammates and patients
  • Reporting directly through Evolve
  • Additional education programs for patients
  • Training for teammates
Most of our needs are met with this platform currently and the customer service has been excellent.

Evaluating Intellum and Competitors

  • Product Features
  • Product Usability
N/A - I was not involved in selection/contracting process.

Intellum Implementation

Very satisfied with the support we received from our CSM and team.
Yes - We had a pilot period, followed by a gradual rollout to various regions as we launched to scale.
Change management was a major issue with the implementation - There was a lot of coordination for user registration and reporting that was off due to miscommunication/turnover on our end. Intellum was helpful in getting us back on track with go-live and training.
  • IT miscommunication for registration and SSO
  • timing

Intellum Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
N/A - not involved in purchasing and contracting process
Yes - Yes, the site was down. I received an immediate response and explanation, as well as a resolution, promptly.
The customer support team is always very helpful and responsive, as is our CSM who goes above and beyond to help us with issues and questions that we have.

Using Intellum

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • It is very simple to create and publish content.
  • It is easy to manage and track users.
  • The reporting functions are simple, straightforward, and very useful.
  • Updating and organizing different topic rows.
  • Getting used to where various editing functionality lives on the site.
  • Figuring out how to edit homepages.
Yes - Works well. Our patients access Intellum primarily through iPad.
It is very easy to use and intuitive for the most part.