Intellum offers a clean and easy-to-use experience for both admin and learners!
Updated September 17, 2021
Intellum offers a clean and easy-to-use experience for both admin and learners!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intellum
Intellum is being used by our patient education teams to create a training program for patients.
- Flexible design.
- Simplicity of use for students.
- Ability to create content for different learning groups.
- Simplicity for admin management.
- Improved reporting with Evolve authoring integration.
- More flexibility for admin privileges.
- Learner engagement.
- Compliance/reporting efficiencies.
Our customer service manager is very responsive and has gone above and beyond working with us on options for an issue that we encountered in our process of allowing clinical staff to access a clean and printable transcript of patient/student records.
Do you think Intellum delivers good value for the price?
Not sure
Are you happy with Intellum's feature set?
Yes
Did Intellum live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Intellum go as expected?
Yes
Would you buy Intellum again?
Yes
Intellum Feature Ratings
Using Intellum
3300 - Field teammates who are using the platform to train patients on peritoneal dialysis training.
20 - Content creators, project coordinators, Intellum/Evolve SMEs to build and update content, Intellum SME to assist with questions and user issues, IT teammates to build and manage API for users.
- patient education
- reporting
- patient training
- Set up different user levels for teammates and patients
- Reporting directly through Evolve
- Additional education programs for patients
- Training for teammates
Evaluating Intellum and Competitors
Not Sure
- Product Features
- Product Usability
N/A - I was not involved in selection/contracting process.
N/A - not involved
Intellum Implementation
- Implemented in-house
Yes - We had a pilot period, followed by a gradual rollout to various regions as we launched to scale.
Change management was a major issue with the implementation - There was a lot of coordination for user registration and reporting that was off due to miscommunication/turnover on our end. Intellum was helpful in getting us back on track with go-live and training.
- IT miscommunication for registration and SSO
- timing
Intellum Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
N/A - not involved in purchasing and contracting process
Yes - Yes, the site was down. I received an immediate response and explanation, as well as a resolution, promptly.
Using Intellum
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- It is very simple to create and publish content.
- It is easy to manage and track users.
- The reporting functions are simple, straightforward, and very useful.
- Updating and organizing different topic rows.
- Getting used to where various editing functionality lives on the site.
- Figuring out how to edit homepages.
Yes - Works well. Our patients access Intellum primarily through iPad.