Intellum for the WIN!
March 25, 2021

Intellum for the WIN!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intellum

Intellum is used in our training platform to develop and deliver training material to new managers and hourly associates across the whole organization. All management candidates go through an eight-week training process on Intellum to develop their skills to become restaurant managers, and hourly associates receive training on Intellum to develop previously learned skills. Waffle House also uses Intellum to close any informational gaps between management, hourly associates, and the support team by uploading monthly videos to everyone's path.
  • Reports - Gives senior operators in the field an understanding of their teams knowledge of tasks that need to be completed in a timely manner.
  • Admin - As an admin, I can easily navigate a user's profile to fix any problems.
  • Activities, paths, and collections - A lot of opportunities to create thoughtful training content that is intentionally designed in a path that is easily digestible to operators in the field.
  • IT support - Usually receive quick responses.
  • Admin Contact - Our Intellum contact has changed many times over the years. Because of this, sometimes information is lost in translation because the new contact may not be familiar with our account and services versus new additional products or services that we may utilize.
  • Positive: Accountability factors - Reporting gives us the advantage to see what training course material has been completed within the allotted time given to hold all employees (management and hourly) accountable to gain promotions, certifications, and pay increases.
  • Positive: Learner engagement - Surveys are completed yearly to see what training content needs to be changed and also what information a learner has retained from their learning paths.
Contacted IT support recently and received a reply within twenty minutes IT Support (Matthew Asevedo) was already aware of the issue and working to fix it.
Intellum is great for larger organizations that want to develop training material on a one-size-fits-all platform but may not be appropriate for larger companies that want to tailor training to each individual.

Intellum Feature Ratings

Course authoring
Course catalog or library
Mobile friendly
Progress tracking & certifications
Compliance management
Learning administration
Learning reporting & analytics

Using Intellum

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Creating activities, paths, and collections.
  • Navigating users and groups.
  • Reports.
  • Copying collaborated content.
The system has changed since I started using it and it has become more intuitive. As a user and admin, I find that it is fairly easy to navigate.