Item: Intellum
Rating: 10
Author: Cathy Herweyer

Use Cases and Deployment Scope

We use Intellum to schedule and track in-person training (80% of our training) and to deliver and track online content (20% of our training).

Pros and Cons

Reports training metrics to PowerBI
Makes it easy for users to sign up for and be reminded of upcoming in-person training
Allows us to auto assign online compliance training
Most recently, it connects well with LinkedIn Learning content we provide our associates

Would like Intellum to automatically unenroll associates who leave the company from classes / online content for which they are signed up
Would like option for trigger letters (notifications) attached to Events to be copied into new Events; currently, I have to add each of those to every new Event I create - painful
While I appreciate the fact that the Service Desk wants to only communicate with me via email when I submit a ticket as part of their documentation process, it sure would be nice to have the option to speak with a live person - often, having a conversation with a person could fix the problem more promptly and, in most cases, more accurately.

Return on Investment

Tracking training through the LMS and reporting through PowerBI keeps our training metric top of mind for managers.

Alternatives Considered

SumTotal Talent Development

SumTotal did not have the reporting features Intellum provides.

Exceptional Examples of Intellum Support

Intellum provides adequate support; I would be hard-pressed to think of a time when I received exceptional support. Many times, the answer to my request for help with a problem is an answer to a question I did not ask or a problem I do not have. I am an experienced user; unfortunately, often, the response I get from technical support is more geared to someone just learning the system, not someone who is an expert. It can be quite frustrating; I have often expressed the wish that I could simply speak with someone about the problem instead of trading emails back and forth (that process is time consuming, frustrating, and usually unsuccessful for the first several back-and-forths).

Key Insights

Do you think Intellum delivers good value for the price?

Yes

Are you happy with Intellum's feature set?

Yes

Did Intellum live up to sales and marketing promises?

Yes

Did implementation of Intellum go as expected?

Yes

Would you buy Intellum again?

Yes

Likelihood to Recommend

Intellum leads the field in reporting; something I didn't even know I really needed/wanted until we purchased this LMS.

While I realize that most Learning Management Systems are designed to support online, auto-assigned content for people to complete on a device, 80% (sometimes more) of our training is delivered in person (we are a quarry company, and our learners do much better with Instructor Led Training). Sometimes it is difficult to find a workaround in Intellum that allows us the flexibility and consistency we require for managing our in-person learning needs.

Intellum Reporting Feature is excellent

Overall Satisfaction with Intellum