Easy to use, quick out of the box learning management solution!
September 22, 2021
Easy to use, quick out of the box learning management solution!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intellum
We use Intellum to house our customer-facing certifications and training resources. The training is also used by our company new hires to get a better understanding and grasp of our product. With many countries in quarantine during 2020 and 2021, we also used Intellum as our platform for virtual events.
- Easy to use interface. The quick options to add content to pages, and drag and drop organization, makes it easy for anyone to jump in and start adding information.
- Intellum is not just mobile responsive but mobile-friendly. This makes it super easy for people to view our content anywhere they are, any time they want.
- Intellum support is always quick to respond when we have questions or need help tweaking our setup. They also have a robust selection of self-service training courses available.
- It is difficult to collaborate or work on the same activities with someone at the same time. We constantly find ourselves saving over another person's work since we don't have any indication that they are working on the same activity page as we are. It would be amazing to be able to see who is on a page and what section they are working on.
- Drafting and versioning would make things 1000% better! Right now any changes you make to content are instantly live to clients the second you save it. This means we have to do the majority of our work outside of Intellum and then copy it over when we are ready for the content to go live.
- For example, we are a SAAS company so we constantly have product and feature improvements and updates. We like to get started on the content updates as soon as possible, but don't want the updates pushed live until the feature updates are pushed live.
- Versioning would also be extremely helpful. This way we can roll back to an older version if an update is pulled, or look back on a previous version to see what may have changed.
- The reporting is very open-ended. You basically have access to query nearly anything you want. But with all this power comes a lot of confusion. You don't necessarily know WHAT you should be tracking and reporting on at the start. It would be great if Intellum had 5 - 10 reports prebuilt that they believed would be beneficial to users. This would give a great starting point to not only get you thinking about what you need and want to report on but would also give you greater insight into how to build reports and what to look for.
- Our Onboarding Team LOVES showing new clients Intellum. It has allowed for the initial setup and day-to-day use training of our software to be handled by the LMS and the team members can really focus on the tough questions and best practices.
- We have seen over 110% year-over-year growth of users on our learning center platform.
Intellum support is quick to respond to all questions. I can't remember a time when it took more than a couple of hours to get a response. They also will work with you till an issue is resolved. We were recently doing contract negotiations for our Intellum renewal and I needed reporting on active users and some other fields. I was getting very frustrated because I just could not get the query to work how I wanted it to. Intellum support worked with me to find out what my goal was and provide detailed steps on how to get these numbers using the reports. They even built the report for me so I didn't have to do the work myself!
Do you think Intellum delivers good value for the price?
Yes
Are you happy with Intellum's feature set?
Yes
Did Intellum live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Intellum go as expected?
Yes
Would you buy Intellum again?
Yes