Interactions Digital Roots vs. Sparkcentral (discontinued)
Interactions Digital Roots vs. Sparkcentral (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Interactions Digital Roots | Enterprise companies (1,001+ employees) | Interactions Digital Roots collects conversations from across the web and not only captures keyword and sentiment analysis but also includes customer intent. The vendor says that this allows the platform to identify and route conversations in a precise and highly customizable way. Using Machine Learning and Natural Language Understanding, the system can prioritize and categorize actionable content, automatically routing it to workgroups (queues) organized by customer assistance, marketing… | N/A | |
Sparkcentral (discontinued) | N/A | Sparkcentral was a social customer care solution and cloud-based customer engagement platform that catered specifically to customer care teams within large enterprises, enabling them to deliver real-time social customer service. Sparkcentral was acquired by Hootsuite in January 2021. The product has since been discontinued. | N/A |
Interactions Digital Roots | Sparkcentral (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | Pricing is based on program scope. Please contact Digital Roots for pricing details. | — | ||||||||||||||
More Pricing Information |
Interactions Digital Roots | Sparkcentral (discontinued) | |
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Top Pros |
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Top Cons |
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Interactions Digital Roots | Sparkcentral (discontinued) | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Interactions Digital Roots | Sparkcentral (discontinued) | |
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Likelihood to Recommend | - (0 ratings) | 10.0 (16 ratings) |
Likelihood to Renew | - (0 ratings) | 8.7 (4 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (3 ratings) |
Interactions Digital Roots | Sparkcentral (discontinued) | |
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Likelihood to Recommend | Interactions No answers on this topic | Discontinued Products |
Pros | Interactions No answers on this topic | Discontinued Products |
Cons | Interactions No answers on this topic | Discontinued Products |
Likelihood to Renew | Interactions No answers on this topic | Discontinued Products |
Usability | Interactions No answers on this topic | Discontinued Products |
Support Rating | Interactions No answers on this topic | Discontinued Products |
Alternatives Considered | Interactions No answers on this topic | Discontinued Products |
Return on Investment | Interactions No answers on this topic | Discontinued Products |
ScreenShots | Interactions Digital Roots Screenshots |