Likelihood to Recommend
Sparkcentral really shines in a team environment - its workflow features make it ideal for true collaboration. It is currently limited to Twitter and Facebook, so companies who provide customer support on other channels may need additional tools.
Employee in MarketingTelecommunications Company, 201-500 employees
- It's an excellent tool for collaboration. The UX is friendly and intuitive and our team loves the internal chat.
- The workflow is seamless and provides easy-to-use features for the team and leaders to do what they need to do.
- The integrated knowledge base is easy to manage, search and use.
Manager in Customer ServiceAirlines/Aviation Company, 10,001+ employees
Likelihood to Renew
Based on 4 answers
Based on 2 answers
Sparkcentral is very concerned about its customer satifsfaction, and will go to great lengths to get issue fixed rapidly
Sparkcentral is an innovative tool and it just works. It works better than other tools we've attempted to use. It's simple and intuitive.
Return on Investment
- Sparkcentral has no lag time and allows you to quickly respond. Our average response time is under 8 minutes on Twitter.
Premium Consulting/Integration Services
Entry-level set up fee?