What users are saying about
23 Ratings
23 Ratings
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Score 7.6 out of 101

Likelihood to Recommend

Sparkcentral

Sparkcentral really shines in a team environment - its workflow features make it ideal for true collaboration. It is currently limited to Twitter and Facebook, so companies who provide customer support on other channels may need additional tools.
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Pros

Sparkcentral

  • It's an excellent tool for collaboration. The UX is friendly and intuitive and our team loves the internal chat.
  • The workflow is seamless and provides easy-to-use features for the team and leaders to do what they need to do.
  • The integrated knowledge base is easy to manage, search and use.
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Cons

Sparkcentral

  • Improve reporting functions.
Brent Devey profile photo

Likelihood to Renew

Sparkcentral

Sparkcentral 8.7
Based on 4 answers
The tool works great for us and we have no doubt that we will continue to use it in the future
Kim Daenen profile photo

Support

Sparkcentral

Sparkcentral 9.0
Based on 2 answers
Sparkcentral is very concerned about its customer satifsfaction, and will go to great lengths to get issue fixed rapidly
Kim Daenen profile photo

Alternatives Considered

Sparkcentral

Sparkcentral is an innovative tool and it just works. It works better than other tools we've attempted to use. It's simple and intuitive.
Brent Devey profile photo

Return on Investment

Sparkcentral

  • Sparkcentral has no lag time and allows you to quickly respond. Our average response time is under 8 minutes on Twitter.
Brent Devey profile photo

Pricing Details

Sparkcentral

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

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