Overall Satisfaction with Sparkcentral, by Hootsuite
We used Sparkcentral to engage & reply to customers' enquires, Sparkcentral helped us a lot in reducing the first response time, the automation feature & the ability to automatically remove all the unwanted interactions from the queue got us more productive & we were able to focus more on our customer's inquiries. the reports are very detailed as well.
- Customer Service response time is brilliant
- Reports are extremly detailed
- Queue management & the interface of the platform is very user friendly
- Allowing users to connect more social media platforms
- Having a mobile app is extremly essential as the website is not mobile friendly
- Better customer service
- Improved first response time
- Better average handling time for the agents
Do you think Sparkcentral (discontinued) delivers good value for the price?
Are you happy with Sparkcentral (discontinued)'s feature set?
Did Sparkcentral (discontinued) live up to sales and marketing promises?
Did implementation of Sparkcentral (discontinued) go as expected?
Would you buy Sparkcentral (discontinued) again?
Incredible customer service team that replies back very quickly, follows up on the reported issue till it's resolved in a very timely manner.
Sparkcentral has an extremely dedicated customer service team The platform UX is brilliant Reports are very detailed & easy to export The system is stable more than 98% of the time Queue management is extremely easy They need to work on a mobile app / making the website mobile friendly The ability to add more social media channels is essential