The go to platform for brilliant customer service
May 31, 2022
The go to platform for brilliant customer service
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Sparkcentral, by Hootsuite
We used Sparkcentral to engage & reply to customers' enquires, Sparkcentral helped us a lot in reducing the first response time, the automation feature & the ability to automatically remove all the unwanted interactions from the queue got us more productive & we were able to focus more on our customer's inquiries. the reports are very detailed as well.
- Customer Service response time is brilliant
- Reports are extremly detailed
- Queue management & the interface of the platform is very user friendly
- Allowing users to connect more social media platforms
- Having a mobile app is extremly essential as the website is not mobile friendly
- Better customer service
- Improved first response time
- Better average handling time for the agents
Comparing Sparkcentral with other platforms might be a bit unfair! the platform stands out in so many areas, to be honest.
Do you think Sparkcentral (discontinued) delivers good value for the price?
Yes
Are you happy with Sparkcentral (discontinued)'s feature set?
Yes
Did Sparkcentral (discontinued) live up to sales and marketing promises?
Yes
Did implementation of Sparkcentral (discontinued) go as expected?
Yes
Would you buy Sparkcentral (discontinued) again?
Yes