Intercom vs. SupportBee
Intercom vs. SupportBee
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
SupportBee | N/A | SupportBee is a lean help desk option, essentially an email ticketing system, for small businesses. It deviates from the typical per agent per month pricing model in favor of pay-as-you-go ticket volume pricing. | N/A |
Intercom | SupportBee | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | SupportBee | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | SupportBee | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | SupportBee | |
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Likelihood to Recommend | 9.0 (263 ratings) | 9.0 (4 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (171 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | 7.0 (1 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | SupportBee | |
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Likelihood to Recommend | Intercom | SupportBee |
Pros | Intercom | SupportBee |
Cons | Intercom | SupportBee |
Likelihood to Renew | Intercom | SupportBee No answers on this topic |
Usability | Intercom | SupportBee No answers on this topic |
Reliability and Availability | Intercom | SupportBee No answers on this topic |
Performance | Intercom | SupportBee No answers on this topic |
Support Rating | Intercom | SupportBee |
Online Training | Intercom | SupportBee No answers on this topic |
Implementation Rating | Intercom | SupportBee No answers on this topic |
Alternatives Considered | Intercom | SupportBee |
Return on Investment | Intercom | SupportBee |
ScreenShots | Intercom Screenshots |