Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.
$39
per month per seat
Zendesk Sunshine Conversations
Score 7.8 out of 10
N/A
Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.
N/A
Pricing
Intercom
Zendesk Sunshine Conversations
Editions & Modules
Essential
$39
per month per seat
Advanced
$99
per month per seat
Expert
$139
per month per seat
The Early Stage program
From $65 for 5 support seats
per month
Proactive Support Plus add-on
from $99
per month
No answers on this topic
Offerings
Pricing Offerings
Intercom
Zendesk Sunshine Conversations
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
AI customer service features included in every plan.
Intercom integrates Help desk, AI Chat bot, and Proactive support.
Before we had Zendesk as the main customer care system, but it wasn't the ideal tool for us. Tickets could be assigned to different people there was no certainty for the customer if he was gonna have an answer or a solution at the moment. Intercom in the other hand gives that …
We were able to reduce our monthly license cost in nearly 50% which is key on emerging markets and being a startup with a reliable solution that integrates with most of our internal systems. Support and documentation in spanish was also a key factor in our case as we are based …