InterSystems TrakCare vs. Veradigm EHR

Well suited if you have no developers and need something up quickly to let users get into patient data. But if you want to go beyond the layout, organization, or access of the application, it’s an uphill battle and doesn’t scale at all. If you want to be able to evolve the product, it’s not easy whatsoever

Incentivized

Some of the key questions include functionality of the EHR in today's electronic marketplace. Also customer support ratings are important due to many ongoing difficulties previously experienced with older EHRs. Allscripts is well suited to the outpatient setting where many preformed templates provide a comprehensive overview of patients. Additionally, Allscripts' link with the imaging portal PACS is second to none.

• Quickly get a front end working into patient indexes.
• Integrates with InterSystems products.
• Works with IE well.

Incentivized

• Intuitive with documenting office visits
• Easy to navigate around the screens when researching patient information
• Able to customize lots of things throughout the program to work with requested workflows

Incentivized

• Extensibility of features.
• Custom JavaScript/HTML/CSS support is almost nonexistent.
• Source control has to rely on serialization of entire compiled package of TrakCare instead of individual edited files.
• Transformations should handle everything instead of just non system default code.

Incentivized

• Allscripts could use improvement with stability. Once in awhile, the software would freeze upon loading images saved from radiology or lab reports. It frequently had trouble with login credentials.
• Improve the clarity of scanned images in patient's EHR.
• Conversability with other platforms, like Cerner, Epic, and McKesson.
• Improve the way InterQual loads review platform as well as emailing hospital case manager feature.

Incentivized

InterSystems has great support, however TrakCare is a different experience and their knowledge of that product is far more limited. This is shown through the lack of documentation of the product.

Incentivized

It was already in use when I was hired. I have mostly figured it out just messing around with it in my earlier spare time.

Incentivized

• Quick results for a new company.
• Costing exponentially more to maintain as we evolve the product.

Incentivized

• I was not a part of decision making, so I have no idea about this.

Incentivized