Intouch Insight vs. Predictive Index Behavioral Assessment

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Intouch Insight
Score 6.0 out of 10
N/A
Intouch Insight offers a portfolio of customer experience management (CEM) products and services that promise to help global brands delight their customers, strengthen brand reputation and improve financial performance. Intouch was founded in 1992 and works with over 300 brands in North America, offering its CEM software and services which include: customer experience management software survey software mobile forms software mystery shopping…N/A
Predictive Index Behavioral Assessment
Score 9.8 out of 10
N/A
The PI Behavioral Assessment™ is a simple yet effective assessment that is broken down into four primary behavioral factors, or core drives. These core drives and their relation to each other create a behavioral pattern that provides a framework for understanding the workplace behaviors of candidates and employees. According to the vendor, the results allow users to better predict workplace behaviors and motivating needs. The PI Behavioral Assessment™ is a…N/A
Pricing
Intouch InsightPredictive Index Behavioral Assessment
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Intouch InsightPredictive Index Behavioral Assessment
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Intouch InsightPredictive Index Behavioral Assessment
Top Pros
Top Cons
Features
Intouch InsightPredictive Index Behavioral Assessment
Workforce Analytics
Comparison of Workforce Analytics features of Product A and Product B
Intouch Insight
-
Ratings
Predictive Index Behavioral Assessment
8.8
31 Ratings
5% above category average
Automated data collection00 Ratings8.222 Ratings
Data analysis00 Ratings9.629 Ratings
Data integration00 Ratings6.723 Ratings
Predictive analytics00 Ratings10.027 Ratings
Benchmarking00 Ratings8.918 Ratings
Report designer00 Ratings10.016 Ratings
Pre-built content00 Ratings8.924 Ratings
Data management00 Ratings8.523 Ratings
Self-service insights00 Ratings8.323 Ratings
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Intouch InsightPredictive Index Behavioral Assessment
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User Ratings
Intouch InsightPredictive Index Behavioral Assessment
Likelihood to Recommend
6.0
(1 ratings)
8.6
(63 ratings)
Likelihood to Renew
-
(0 ratings)
8.2
(1 ratings)
Usability
-
(0 ratings)
8.8
(9 ratings)
Support Rating
-
(0 ratings)
7.5
(8 ratings)
User Testimonials
Intouch InsightPredictive Index Behavioral Assessment
Likelihood to Recommend
InTouch Insight Inc.
Intouch Insights is great for companies needing to a deeper look at their customer base without the need to pay for a consultant to do it. Intouch does enable you to reach people on all platforms (desktop, mobile, tablet) and lets you create a decent experience too. If you're a small marketing team, make sure you allow the appropriate time span to set up and use the software as it can eat into time.
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The Predictive Index
Predictive Index has served us well so far in helping determine key personality traits of salespeople we hire. How will they sell? Is sales a good fit for them? We have not expanded to use it with other teams/depts yet. We primarily use the behavioral assessment (not cognitive).
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Pros
InTouch Insight Inc.
  • Compatible with most smartphones: Our forms can be viewed and used on almost every smartphone. Some outliers may be phones that are not up-to-date on software.
  • Variety: We can make an array of form types enabling us to really update our mobile experience. We also have a good selection of question types to use to build out engaging forms rather than stale ones.
  • Simple to use: The builder interface is really simple to use. You can drag your questions to shake up the order, add images if needed, and you can even provide a question description to give users more detail.
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The Predictive Index
  • Create job targets using behaviors which would enable someone to be successful.
  • Helps recruit the right fit by asking the right questions.
  • Helps increase communication across an organization within teams and across departments.
  • Helps provide managers with support on how to best communicate and help develop their direct reports.
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Cons
InTouch Insight Inc.
  • Data can be "collected" offline: If the person uses the form offline, it's supposed to sync with our software after they come online. We've found that it doesn't always sync well and we have to use incomplete data or trash the form fill as a whole.
  • Set up is a little challenging: We had to work with a customer rep along with reading the help forum to get this set up the way we wanted it to be, causing us to use up time we didn't originally allot to it.
  • Issue alerts: While it does work most of the time, we have had a few hiccups with the issue alert functionality. We would actually find the issue or be informed of the issue before the software alerted us.
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The Predictive Index
  • In Beta -> Hire -> New Candidates - > I would like to see the ability to create 1 or 2 additional "Type" folders that can be customized for my company. By being able to do this, I can more efficiently manage my potential candidates, rather that every time I go to review a position, having to make these individual selections each time. I would like the favorite icon and the pass icon to remain; however find it extraneous to have to sort through these candidates each time.
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Likelihood to Renew
InTouch Insight Inc.
No answers on this topic
The Predictive Index
We have plans to expand this to our entire organization in the US as well as our affiliates in Germany, France and the UK.
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Usability
InTouch Insight Inc.
No answers on this topic
The Predictive Index
Very easy to use for both administrators and those taking the assessment. This tool is really a game-changer for staffing, onboarding, and retention. It is like having a crystal ball sometimes with insights into the behaviors of job candidates and is critical for finding the right person for the right role.
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Support Rating
InTouch Insight Inc.
No answers on this topic
The Predictive Index
The Customer Success team has been quite helpful during the times that I've interreacted with them. I've also found support and implementation to be responsive with any questions related to the initial set up phase or for on going support. Overall we've been pleased with the support offered by Predictive Index Behavioral Assessment.
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Alternatives Considered
InTouch Insight Inc.
Compared to InTouch, these three look like amateurs. They are far too simple and do not have the mobile capability and mobile display appearance as InTouch. While they are cheaper alternatives, you'd be losing out on a lot of key benefits, especially with analytics, that InTouch delivers to its users.
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The Predictive Index
The other assessments that we examined felt more like an SAT exam than a recruitment tool. The results were difficult for our managers to read through and understand. There were a lot of words, with very little actually being said. The PI was succinct and precise.
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Return on Investment
InTouch Insight Inc.
  • Positive: More reliable answers in a neater presentation.
  • Positive: Creation of more forms without adding more time, leading to more insights.
  • Positive: Reduction in cost on materials (paper, pens, etc) which equals the cost of the software.
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The Predictive Index
  • The PI has been very helpful when analyzing employees. You cannot go wrong when you are able to see a candidate or employees work style.
  • The ROI is very positive. A lot of companies have a specific culture that they are trying to create or adhere to. This software helps you see if an employee would be a good fit for your company or not.
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ScreenShots

Predictive Index Behavioral Assessment Screenshots

Screenshot of Control and analyze assessments within your organization.Screenshot of