InvGate Service Desk vs. Microsoft System Center Service Manager

InvGate Service Desk

Microsoft System Center Service Manager

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
InvGate Service Desk	Score 8.4 out of 10	N/A	The InvGate Service Desk is the ITIL / ITSM offering from Argentinian company InvGate.	N/A
Microsoft System Center Service Manager	Score 8.3 out of 10	N/A	Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.	N/A

Pricing

InvGate Service Desk

Microsoft System Center Service Manager

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
InvGate Service Desk	Microsoft System Center Service Manager
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	InvGate Service Desk	Microsoft System Center Service Manager
Top Pros	Pro Set up Pro User friendly	Pro Microsoft products Pro Compliance management Pro Central place
Top Cons	Minus Reporting functions Minus Back end Minus Access data	Minus System center Minus Overly complex Minus Run smoothly

Features

InvGate Service Desk

Microsoft System Center Service Manager

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	InvGate Service Desk 9.3 2 Ratings 13% above category average	Microsoft System Center Service Manager 7.8 7 Ratings 4% below category average
Organize and prioritize service tickets	10.02 Ratings	8.04 Ratings
Expert directory	9.02 Ratings	7.03 Ratings
Service restoration	9.02 Ratings	7.04 Ratings
Self-service tools	10.02 Ratings	8.75 Ratings
Subscription-based notifications	9.02 Ratings	7.04 Ratings
ITSM collaboration and documentation	9.02 Ratings	9.76 Ratings
ITSM reports and dashboards	9.02 Ratings	7.16 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	InvGate Service Desk 9.0 2 Ratings 9% above category average	Microsoft System Center Service Manager 8.2 7 Ratings 0% above category average
Configuration mangement	9.02 Ratings	9.86 Ratings
Asset management dashboard	9.02 Ratings	8.77 Ratings
Policy and contract enforcement	9.01 Ratings	6.05 Ratings

Change management

Comparison of Change management features of Product A and Product B
	InvGate Service Desk 9.0 2 Ratings 7% above category average	Microsoft System Center Service Manager 6.7 6 Ratings 22% below category average
Change requests repository	9.02 Ratings	6.16 Ratings
Change calendar	9.01 Ratings	6.05 Ratings
Service-level management	9.02 Ratings	8.05 Ratings

Best Alternatives
	InvGate Service Desk	Microsoft System Center Service Manager
Small Businesses	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Agiloft Flexible Service Desk Suite Score 9.0 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	Ivanti Neurons for ITSM Score 9.1 out of 10	Ivanti Neurons for ITSM Score 9.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	InvGate Service Desk	Microsoft System Center Service Manager
Likelihood to Recommend	10.0 (2 ratings)	8.8 (7 ratings)
Support Rating	1.0 (1 ratings)	8.9 (2 ratings)

User Testimonials
	InvGate Service Desk	Microsoft System Center Service Manager
Likelihood to Recommend	InvGate This is well suited for someone who is looking for a basic help desk system (like we were). This product will get you out the door, but after owning it for several years now we have begun to look for more. The hardest part is that you cant get to raw data to use with other BI tools. If you want major customizations you will be limited Incentivized Kevin Smith Information Systems Manager Read full review	Microsoft I think any organization that runs windows on their computers that is size over 50 workstations and looking for a complete package to manage their windows machines must have Microsoft System Center Service Manager, especially if they have Windows servers and VMs. The capability of managing multiple devices at ones can save a lot of time for the IT jobs. Incentivized Mostafa Dakam IT Administrator Read full review
Pros	InvGate Set-up of system. GUI is user-friendly. Incentivized Kevin Smith Information Systems Manager Read full review	Microsoft This tool is used to track support requests among our IT staff. We use this tool to automate some more routine tasks. Incentivized Verified User Anonymous Read full review
Cons	InvGate The database for back-end is clunky and cryptic, and it is very hard to access data. The reporting functions are really lacking. Incentivized Kevin Smith Information Systems Manager Read full review	Microsoft Kind of clunky. Takes a lot a lot a lot of configuration. There is a lot of jargon to learn to be able to use it to its full ability. Incentivized Matthew Smith System Administrator Read full review
Support Rating	InvGate This is one area where they need a lot of help, especially for being selling an ITSM. The service desk is located in Brazil, and they have very few individuals that speak English. Multiple updates over the year have broken the language of the system and tickets have come out in a foreign language. Support is unable to fix issues that occur where downtime occurs. Updates are too fast. Revisions happen 3-4 a week. Incentivized Kevin Smith Information Systems Manager Read full review	Microsoft The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time. Incentivized Mostafa Dakam IT Administrator Read full review
Alternatives Considered	InvGate At the time of comparison, InvGate had a better price and way quicker set-up time to get it up and running Incentivized Kevin Smith Information Systems Manager Read full review	Microsoft We selected MCSM because it is a solid product that we could use very quickly, compared to other tools there is a lot more effort for integration into the infrastructure, costing time and money. We implemented the tool very quickly and since it integrates with other Microsoft products, it was very easy to get up and running. Incentivized Verified User Anonymous Read full review
Return on Investment	InvGate Upfront, it had a very good ROI compared to a homegrown system that was being used. Allows users to submit issues to get MFG back up and running. Incentivized Kevin Smith Information Systems Manager Read full review	Microsoft Save a world of time when imaging Save a world of time with patch management Provides decent reports to get a snapshot quickly Incentivized Verified User Anonymous Read full review
ScreenShots	InvGate Service Desk Screenshots