InvGate Service Desk vs. Spiceworks Help Desk
InvGate Service Desk vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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InvGate Service Desk | N/A | The InvGate Service Desk is the ITIL / ITSM offering from Argentinian company InvGate. | N/A | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
InvGate Service Desk | Spiceworks Help Desk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
InvGate Service Desk | Spiceworks Help Desk | |
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Top Pros |
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Top Cons |
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InvGate Service Desk | Spiceworks Help Desk | ||||||||||||||||||||||||||||||
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Incident and problem management |
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ITSM asset management |
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Change management |
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Self Help Community |
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Multi-Channel Help |
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InvGate Service Desk | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
InvGate Service Desk | Spiceworks Help Desk | |
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Likelihood to Recommend | 10.0 (2 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | 1.0 (1 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
InvGate Service Desk | Spiceworks Help Desk | |
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Likelihood to Recommend | InvGate | Spiceworks Ziff Davis |
Pros | InvGate | Spiceworks Ziff Davis |
Cons | InvGate | Spiceworks Ziff Davis |
Likelihood to Renew | InvGate No answers on this topic | Spiceworks Ziff Davis |
Usability | InvGate No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | InvGate No answers on this topic | Spiceworks Ziff Davis |
Support Rating | InvGate | Spiceworks Ziff Davis |
Implementation Rating | InvGate No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | InvGate | Spiceworks Ziff Davis |
Return on Investment | InvGate | Spiceworks Ziff Davis |
ScreenShots | InvGate Service Desk Screenshots |