Invoca vs. Provana Speech Analytics

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Invoca
Score 9.5 out of 10
N/A
The Invoca platform delivers the inbound call intelligence required for marketers to capture and optimize customer engagement and sales beyond the click. From attribution to intent, marketers gain a complete understanding of the customer's journey across digital, mobile and offline touchpoints so they can optimize their marketing spend, drive quality inbound calls and deliver a better customer experience.N/A
Provana Speech Analytics
Score 10.0 out of 10
N/A
Provana in Naperville offers a suite of products to creditors and collection agencies to ensure smooth business processes and regulatory compliance via automation, with advanced analytics for tracking operational success.N/A
Pricing
InvocaProvana Speech Analytics
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
InvocaProvana Speech Analytics
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsWe offer custom pricing based on the size and requirement of a company. For more pricing info, you can contact us through our website.
More Pricing Information
Community Pulse
InvocaProvana Speech Analytics
Best Alternatives
InvocaProvana Speech Analytics
Small Businesses
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Medium-sized Companies
Revenue.io
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Clari
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Score 8.8 out of 10
Enterprises
Revenue.io
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Score 7.9 out of 10
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Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
InvocaProvana Speech Analytics
Likelihood to Recommend
9.0
(19 ratings)
10.0
(1 ratings)
Support Rating
8.2
(12 ratings)
-
(0 ratings)
User Testimonials
InvocaProvana Speech Analytics
Likelihood to Recommend
Invoca
Management of campaigns is easy with it. It is a great tool if someone [wants to know] which of his campaigns is doing well and getting the most calls. It is quite favorable for all kinds of marketing campaigns and tracking calls is also convenient with Invoca. We are having a wonderful experience of call tracking with Invoca and its functioning and efficiency are beyond our expectations.
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Provana
Provana is very well suited for our well-being and needs in that all of our company policies can be searched, found, and updated within minutes. It makes it easy to find what you are looking for and navigate the ever-changing landscape of SOPs. I’ve never seen anything that is easier to use and upload your files into.
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Pros
Invoca
  • From an accounting perspective, Invoca makes it easy for us to determine where our call revenue is coming from and what call type generated the paid call.
  • Their dashboard is very user-friendly. I like how you can see everything from the top level and see total call volume, commission paid, and conversion rate. But you can easily drill down into each campaign level too.
  • Lastly, you can easily create call campaigns and create individual phone numbers. I especially like how we're able to create a ring pool that allows us to track exactly where the call is coming from, and it's not difficult to setup.
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Provana
  • Organization
  • Cleanliness
  • Policy holding
  • Portability
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Cons
Invoca
  • Learning Invoca can be a bit of a challenge, as many items are hidden in various views.
  • It does lack the ability to speak with 3rd party software with Zapier
  • In certain ways, too much functionality for basic campaign setup.
  • They do not try to take a business development role with their users to help them grow their business.
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Provana
  • Sometimes slow to load
  • Maybe more user guidance
  • Needs more color
  • Staff list
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Support Rating
Invoca
Invoca's client success team is great to work with, which is a nice value proposition for their business (many SaaS providers struggle with this). Their support team is very talented and fully capable of addressing the vast majority of questions that they receive. I haven't encountered any negative experiences when requesting assistance.
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Provana
No answers on this topic
Alternatives Considered
Invoca
Invoca is very user-friendly. It was easy to learn how to navigate and has a very user-friendly interface. It's hard to compare it against SaaS solutions like Five9 because their functions are different. Originally we selected Invoca because we were unaware of any SaaS solutions that accommodated all types of campaigns. We've found that now in LeadsPedia, but have still found that many partners prefer going through Invoca, so we still use it. It's an excellent platform for partners to access.
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Provana
To be honest, I have really never used anything more than Provana. Provana has been the easiest tool that I have ever used. I really enjoy using it and all of my other coworkers and employees understand and know that updating recertifying or changing the policy is as easy as locking onto the website and clicking a few buttons.
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Return on Investment
Invoca
  • It is really useful to set a price you will pay for inbound calls, and let Invoca manage that tracking system.
  • We were able to run campaigns that could not have run otherwise because we had the call tracking for those calls.
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Provana
  • Time
  • Money
  • Readiness
  • Expertise
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ScreenShots