Great system to manage inbound calls
February 20, 2020
Great system to manage inbound calls
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Invoca
We use Invoca for our marketing campaigns with inbound calls. Our marketing team uses the system to make sure calls are going to the right phone numbers and being sent to the correct location at the call centers.
Pros
- Invoca's reporting is pretty useful and simple to understand.
- Setting up new campaigns is pretty straightforward.
Cons
- The price is one big negative, as it can get really expensive if you are sending a lot of calls through their system.
- Invoca's bundle options are not great.
- It is really useful to set a price you will pay for inbound calls, and let Invoca manage that tracking system.
- We were able to run campaigns that could not have run otherwise because we had the call tracking for those calls.
Invoca is the best call tracking system I have used. It works, is easy to use, and doesn't have many issues.
Invoca's support is always great, responsive, and helpful. They seem to care about helping you, which is always nice.
Do you think Invoca delivers good value for the price?
Yes
Are you happy with Invoca's feature set?
Yes
Did Invoca live up to sales and marketing promises?
Yes
Did implementation of Invoca go as expected?
Yes
Would you buy Invoca again?
Yes
For marketing campaigns where you are paying for a duration on a call, Invoca is great.
Comments
Please log in to join the conversation