1. Home
  2. Call Tracking Software
  3. Invoca Reviews
  4. User Review of Invoca
Superior Enterprise Call Tracking
Updated March 13, 2020

Superior Enterprise Call Tracking

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Invoca

Invoca provides Vivint with enterprise level call tracking, which enables data enrichment and accurate attribution. As a result, Vivint is able to optimize its marketing spend in accordance with the campaigns that truly drive quality calls. Additionally, Invoca's call tracking platform is utilized as an impartial standard of truth for tracking calls that are driven by affiliate pay-per-call campaigns.
  • Invoca's enterprise call tracking is one of the best in the industry.
  • Invoca's user interface is intuitively designed and easy to navigate.
  • Invoca's integrations with various CRM's can facilitate data enrichment.
  • I'd like to see Invoca make further iterations to its ring pool technology to encompass a higher volume of field parameters.
  • I'd like to see Invoca be a little more thorough in their client onboarding process.
  • I'd love to see Invoca build out a RTB bidding platform to facilitate pay-per-call partnerships.
  • Invoca's ring pool has facilitated budget decisions by tracking where calls originate.
  • Vivint has benefited from Invoca's publisher management capabilities, which facilitates pay-per-call partnerships.
  • Vivint's print marketing efforts are greatly enhanced with Invoca's trackable toll-free numbers.
Vivint has evaluated other call tracking platforms, such as Retreaver and Call Dialogue. These entities have great call tracking features, and they certainly merit consideration from prospective clients. Invoca's long-standing history in call tracking instilled significant confidence in Vivint's key stakeholders when selecting a call tracking platform. Invoca has a refined product that would suite most businesses.
Invoca's client success team is great to work with, which is a nice value proposition for their business (many SaaS providers struggle with this). Their support team is very talented and fully capable of addressing the vast majority of questions that they receive. I haven't encountered any negative experiences when requesting assistance.

Do you think Invoca delivers good value for the price?

Yes

Are you happy with Invoca's feature set?

Yes

Did Invoca live up to sales and marketing promises?

Yes

Did implementation of Invoca go as expected?

Yes

Would you buy Invoca again?

Yes

Invoca excels at enterprise call tracking and their technology is industry agnostic. Consequently, most businesses that allocate budgets to digital marketing and value calls would benefit from their technology. I think Invoca's long-standing history in the industry should instill confidence in prospective clients. I'd love to see them iterate on their ring pool functionality, as it seems a little stagnant.