Invoca makes running a business easier
March 10, 2020

Invoca makes running a business easier

Jason Haase | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Invoca

We're in the online advertising industry, and my entire company uses Invoca with about 40 users. I'm in the finance department, and we use Invoca for billing purposes and for tracking calls performance. Invoca is user-friendly and quicky to understand for new users. The report layouts are easy to read, and you can easily manipulate the data if your good with excel. We can easily track call performance based on the call campaign and where the call was generated.
  • From an accounting perspective, Invoca makes it easy for us to determine where our call revenue is coming from and what call type generated the paid call.
  • Their dashboard is very user-friendly. I like how you can see everything from the top level and see total call volume, commission paid, and conversion rate. But you can easily drill down into each campaign level too.
  • Lastly, you can easily create call campaigns and create individual phone numbers. I especially like how we're able to create a ring pool that allows us to track exactly where the call is coming from, and it's not difficult to setup.
  • You can upload sale data into Invoca. If you do, it won't update to the original call record.
  • Increase in Conversion
  • Easy to Monitor campaigns performance

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Invoca is excellent for billing purposes, and it allows me to see the call duration, and I'm able to break it down by call campaign.

Invoca Support

Invoca customer support is relatively quick in getting back to. When I submit call corrections, they'll get back to me within a day. But it would be nice if call corrections could be done in real-time without having to wait for customer support to process them. In general, they are very helpful in answering questions, and they were able to assist me when I wanted to track performance data in their UI. They allowed us to upload sales conversion into their UI that helps me identify where the best call sources are coming from.