Invoiced vs. Stampli

A 1-10 employee company with no accounting system integration needs and no customization may be suited for Invoiced. Although I wish I could, I cannot in good faith recommend any other scenario for which Invoiced is the right solution. Perhaps a subscription service that is very streamlined on autopay could work as well, but I cannot speak to that scenario directly. I do not think Invoiced can be trusted to integrate with accounting software, certainly not NetSuite, given the aforementioned reasons. There is a very high risk of system failures, connection breaks, improper code built into the core bundles, and they will blame the company for anything that is not totally standard operations. In summary, if your business does anything unique at all from a transaction lens, I would be very careful as Invoiced may promise to handle it in a Sales pitch, and then 9 months later it could still be unsolved. All the while, they are charging you even if the product is not launched, and they also will not let you terminate, because Invoiced will deny a "breach" even in the face of a directly observable example just to ride out the contract and keep all the money.

Incentivized

The Stampli tech is very good in processing our transactions and linking to our accounting system. And even for any pain points encountered, we have worked with their tech and customer rep teams (specifically [...]) to promptly resolve the matter in a seamless and pain free way (unlike our previous invoice processing provider).

• Easy to use interface
• Quickbooks integration
• Lots of data reporting options

Incentivized

• Learning - Billy the bot learns much quicker than our previous OCR.
• Global lookup - we have multiple entities which creates a challenge for finding invoices entered in the wrong place. Stampli has removed this issue.
• Maximizing manpower - reduces the need for more personnel.

Incentivized

• Communication is the #1 failure - the Invoiced contract Term starts PRE-launch on day 1, yet Invoiced had an extremely slow and encumbered way of onboarding and trying to set us up.
• Core Product: In our testing, their core product broke numerous times, and if this were in a live scenario we would have been devastated. Be very careful as they don't take ownership for maintaining their integrations with all software, and things can break at any moment with updates
• Systems: Invoiced rolled out updates that contained faulty code and damaged our accounting system. The lack of expertise, at least in NetSuite, is very dangerous and I recommend having in-house develops watch Invoiced's moves very carefully if you do end up trying to use them.
• Lack of Ownership: We tried to terminate multiple times, only be to requested over and over that they can fix the problems. We gave them more time since we were so heavily invested from a time perspective, but they did not own the failures and we were even lied to directly by senior management in a remarkable failure to adhere to basic deadlines.

Incentivized

• Only 1 template for vendor onboarding--we have multiple vendor "types" that would benefit from having tailored invites to the vendor portal
• The software doesn't locate invoice details (such as invoice total) after the 1st page
• Invoice discrepancy reporting could be easier and more robust

Incentivized

I cannot imagine going back to pre-Stampli processes. Our jobs in the Accounting department (not just AP) have all become more engaging because we've cut out so much mindless, non-value added work: data entry, signing checks, stuffing envelopes, stamping envelopes, etc.

Incentivized

A lot of checks and balances in the system that are an accountant's dream - just takes some time to understand the new process to get up to speed.

Never an issue with downtime

Very fast and no issues with the Sage Intacct integration

We have a dedicated rep (who was also our implementation rep--they stay with you after implementation) who we can email whenever needed and meet with every quarter. There is a chat option within the software that gets responded to by a real person within minutes.

Incentivized

Excellent documentation, step-by-step instructions

We lost an AP employee right as we were deciding to implement, so we had to speed up our timeline. We went from signing the contract to fully functional system within 4 weeks. We did not dedicate any more than 4 hours per week during the implementation.

Incentivized

We selected Invoiced primarily due to their purported high level of customizations and flexibility to handle differing business needs. That, unfortunately, became the exact reason we terminated the contract though. They have a basic framework for something that could be really great, and the potential is there, but they lack the in-house expertise and the product is far too infantile at present. Major bugs and similar issues need to be stamped out first. I can only hope they take it as a learning experience.

Incentivized

Tipalti was not system friendly to what we needed (syncing with NetSuite) and the implementation process was frustrating. We experienced delays and no responses from their team. Stampli has been the complete opposite! It's user friendly, from approvers to coders, reasonably priced, and their team members are responsive, caring, and genuine in getting you set up for success

Incentivized

I would not change anything

Ease of deployment both domestic and international

• Allows us to easily track our ARs
• Allows us to keep track of past due ARs
• Automates our invoicing/matching with Quickbooks

Incentivized

• The best testament to Stampli is that is has decreased DTP (days to process) by over 3 days.
• It has transformed invoice approval. No invoices are being sent duplicate times for approval by error. Stampli does a great job at identifying duplicate invoices.