I <3 Stampli
March 31, 2024
I <3 Stampli
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Stampli
My company uses Stampli as our primary invoice processing and payment system. Stampli centralizes and formalizes the invoice process from start to finish of processing, reviewing, approving, and payment functions in a simple way across our various departments.
- Intra company-system communication
- Formal audit trail of processors, approvers, reviewers, etc.
- Clear and concise PO linking to invoices and items received for a proper threeway match
- Payment rejections for system payment references would sometimes not link properly due to a duplciate payment reference used that results in a cancelled payment.
- Initial difficulty in learning the bells and whistles of the system by needing to toggle between multiple tabs and not having a central summary view.
- Delayed payment processing timeline
- The ease of communication and processing across our various department heads has allowed more visibility for vendor owners to efficiently review and approval of invoices and allowed us to find billing errors throughout our invoices when we previously would have been overcharged and not able to easily discover those instances.
- Ideally would like to have a quicker payment processing timeline from payment initiation to funds leaving our bank to be able to incur more interest in our bank accounts by being able to hold our cash longer.
- The ease of their customer service and tech assistance for any issues that arise has saved us an unknown amount of time that has taken a lot of strain off of our accounting department.
- BILL
We really liked Bill.com because of the ease but Stampli is more advanced and able to integrate better with NetSuite.
Do you think Stampli delivers good value for the price?
Yes
Are you happy with Stampli's feature set?
Yes
Did Stampli live up to sales and marketing promises?
Yes
Did implementation of Stampli go as expected?
Yes
Would you buy Stampli again?
Yes
Stampli Feature Ratings
Using Stampli
24 - Every function ... accounting / finance, marketing, operations, HR, manufacturing, technology
Not support individuals - just users.
- Review invoices for accuracy prior to payment
- Obtain multi-level review and approval steps
- Consolidate communication function
- Centralized and formalized review and approval function
- Unsure - we already use them to our current needs
Evaluating Stampli and Competitors
Yes - Bill.com - prior service provider that we had used for over 4 years but their tech and customer support could not keep up with our growing business and operational demands when we switched to NetSuite.
- Scalability
- Integration with Other Systems
- Ease of Use
Integration with NetSuite was our #1 priority due to Bill.com lacking in that category.
No change
Stampli Implementation
- Implemented in-house
Change management was a big part of the implementation and was well-handled - Have enough time ahead of time to understand the system as opposed to learning on the fly.
- New systems and unfamiliarity are always the main issue.
Stampli Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Numerous times from the implementation process to resolving our one off issues - they have always been prompt and attentive with even our customer rep assisting us while she was away on vacation.
Using Stampli
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | Lots to learn |
- The review and approval process is easy to use and communicate to various users of the system.
- Setting up various approval steps and users access rights.