Jadu CMS vs. Sprinklr Service

Jadu CMS is not currently geared toward the academic side, but more of the business/government types of organizations. Things can be tweaked to suit your needs, but sometimes there are limitations. The programmers are very helpful in assisting with that.

If you have some in house programmers, and you can get developer training, they will be able to program their own custom widgets to use on your website. We did not have programmers but managed to create a few simple widgets.

There's also a marketplace to look for other widgets that you could use on your site.

Sprinklr Service has always been well-suited for all of the work we do. As it's all social media content, and most require responses or escalations, Sprinklr Service covers all of that. The only time I think we wouldn't need it is if we were working with a much smaller client who didn't need us to have eyes on so many platforms at once.

Incentivized

• Reliability. The LAMP-powered server/software rarely has any problems and can handle hundreds of concurrent users without issue. It was developed with scalability in mind.
• Ease of Use. Our users find the backend GUI very easy to use. The layout is intuitive and follows the same format throughout the entire control panel.
• Powerful. Even if it doesn't do something you would like it to out of the box, the code is well formatted and easy to customize.

Incentivized

• Automated routing to appropriate teams
• Automated notifications for certain types of content or posts from certain users
• The reporting options are fantastic.
• We've integrated a chatbot seamlessly with Sprinklr modern care so our team members can pick up a conversation if our bot isn't able to provide an answer.

Incentivized

• The custom HTML editor can be frustrating
• Does not provide advanced controls and looks as well as some competitors
• Menus to add media content are litigious and require many clicks

• I find it difficult to dive into analytics for each social post. The reporting tool gives me an overview of the channels but I would love to look at a breakdown of each post performance.
• You currently can't add closed caption subtitles to videos uploaded through Sprinklr so this results in having to revert to the native platform.
• I would love to be able to set up a newsfeed that includes posts from a number of our partner accounts, so I can keep up to date with what they're posting.

Incentivized

I decided not to give it a 10 because I don't know what else is out there in terms of CMS products, and there's a bias when you've only been exposed to one product. At my current job, I used Jadu sparingly but it's easy to get reacquainted with the software and the look and feel of the CMS

The biggest reason we renewed, and kept up with Sprinklr Modern Care is because it is an active community and there is customer buy-in already. They continue to update and improve the product, but more importantly, the customers are using it. It's easy to switch products when it's not an active component in your daily structure, but switching and migrating the data or providing alternatives becomes difficult when customers have grown accustomed to a specific experience. As long as they continue to improve the available features and the community stays active, renewed use will continue.

Incentivized

For the common user, Jadu is very easy to use and to understand. For the more complex user/administrator, there's a lot of power to be harnessed in HTML editing, creating widgets, editing styles, creating workflows, and other advanced features Jadu can work up for the customer.

I've spent year designing products so I'm a tough judge when it comes to other solutions. It's clear that Sprinklr Modern Care was designed for the average online consumer with a very user friendly interface. They have made improvements to the admin tools to make that area of the product easier to use as well.

No issues with system availability. They manage updates in off-peak hours and I usually don't notice the changes until I log into the system the next day.

Performance is great and is not negatively effecting our processes. We have to make sure it doesn't effect out load times. Not currently seeing any issues with widgets affecting page load times.

I know the Sprinklr conference calls have been helpful, but sometimes submitting a ticket can be a little daunting. In the past, we've included information in screenshots that are then asked for by a member of the support staff. The turnaround time has been between 3 days, which isn't horrible.

Incentivized

Our customer support team went through in-person training. I am not unable to rate.

Basic setup took me less than 30 minutes. This includes initial configuration, putting in the initial content, and getting the look-and-feel customized. The domain routing took the normal lag time any other website or blogging service. The really important thing was to get the user accounts setup and begin seeding the system with content before a public launch.

Jadu is miles behind these and many other CMSs. The others are much more up to date with their code and ease of use. The ability to customize other CMSs is much easier and the code structure actually makes sense. Jadu was selected because it had a portal out of the box.

First, we had a social studio which was good in terms of functionalities but slow. After that, we had the chance to use Talkwalker & social bakers which were good tools yet not enough compares to Sprinklr

Incentivized

• More modern design compared to our old website software solution.
• Much easier to navigate and find content, as well as searching.
• More reliable and efficient in terms of server resources.

Incentivized

• Increased employee efficiency: Having a clear, one-stop "shop" where users can leave feedback, ask questions, and find bug fixes or workarounds has saved me (and other community managers at my company) loads of time that was once spent responding to numerous emails on an individual basis.
• Better customer service: Since everyone in the company is alerted of what's being written on our forum, it's easy to spot a high-priority issue, delegate to the person in charge, resolve it, and respond as soon as possible.

Incentivized