Jellyfish vs. Receptive.io (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Jellyfish
Score 8.4 out of 10
N/A
Jellyfish is an Engineering Management Platform that enables engineering leaders to align engineering work with strategic business objectives. By analyzing engineering signals and contextual business data, Jellyfish provides complete visibility into engineering organizations, the work they do, and how they operate. Jellyfish Co, headquartered in Boston, states companies like SessionM (A Mastercard Company), Medium, and Toast use Jellyfish to optimize the allocation of engineering resources to…N/A
Receptive.io (discontinued)
Score 7.6 out of 10
N/A
Pendo Feedback (or Receptive / Receptive.io, acquired by Pendo in 2019) was a SaaS product demand intelligence platform used to collect product feedback and feature requests from customers as well as internal teams. Some years after the acquisition, the product was discontinued.N/A
Pricing
JellyfishReceptive.io (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
JellyfishReceptive.io (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
JellyfishReceptive.io (discontinued)
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
JellyfishReceptive.io (discontinued)
Small Businesses
GitLab
GitLab
Score 8.9 out of 10
Mixpanel
Mixpanel
Score 8.7 out of 10
Medium-sized Companies
GitLab
GitLab
Score 8.9 out of 10
Quantum Metric
Quantum Metric
Score 8.5 out of 10
Enterprises
GitLab
GitLab
Score 8.9 out of 10
Quantum Metric
Quantum Metric
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
JellyfishReceptive.io (discontinued)
Likelihood to Recommend
8.3
(3 ratings)
8.0
(5 ratings)
Support Rating
-
(0 ratings)
8.6
(3 ratings)
User Testimonials
JellyfishReceptive.io (discontinued)
Likelihood to Recommend
Jellyfish
Jellyfish allows us to understand the allocation of our efforts without time tracking. We are also able to integrate this platform with our existing ticket tracking system and can see analytics instantly! Jellyfish works well for our teams because it has an opinionated view. Jellyfish understands that the metrics for an engineering team should help you understand what your organization values and is actively working on. We can use Jellyfish in a strategic way compared to other tools like this.
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Discontinued Products
Receptive is very effective for multiple internal teams/department of a single product who need to scale their product feedback management effectively. We've been leveraging it for one of our products and it was so successful, that we implemented it with a second product. The main issue we ran into situationally with that was managing 2+ modules (products) in Receptive; it was a bit more difficult to present Receptive to two different customer bases/users (we couldn't change the appearance) and slightly confusing to do within the app (lots of filtering needed). I have heard that support of multiple modules is something that Receptive will likely be working on in the near future, so that's good news.
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Pros
Jellyfish
  • Integration with JIRA.
  • Integration with GitHub.
  • Friendly UI.
  • Easy to read.
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Discontinued Products
  • Captures feature requests from customers
  • Organize feature requests
  • Communicate progress updates to customers
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Cons
Jellyfish
  • UI and navigation aren't very intuitive and require additional research before being able to use.
  • The individual developer metrics are not very useful and make the interface feel cluttered.
  • Overall, it takes time for the end-user to truly learn how to use the platform and navigate. There is so much information/data available that although the above is a con, we felt it still made sense, despite the learning curve.
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Discontinued Products
  • Filtering in general is not easy
  • I would like to be able to create a leadership priority dashboard
  • I would like to know easily when something has been linked to Jira
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Support Rating
Jellyfish
No answers on this topic
Discontinued Products
I have not had a lot of contact with support, but when I do it's quick and accurate info.
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Alternatives Considered
Jellyfish
The really cool thing about Jellyfish is the integrations that it has with the other tools, which are also very common within the software development industry. Consolidating all this data and being able to see graphs, numbers, and percentages in one place gives you a better way to analyze and define better solutions to improve your software development processes.
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Discontinued Products
We had UserVoice prior to Receptive but it was just too clunky and extensive for our needs. It was less about automation and still very manual work to process feedback. It also didn't provide collaboration levels that we needed for our internal teams to work together. ProdPad was a very clean tool but also didn't enable us to automate the process like Receptive does.
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Return on Investment
Jellyfish
  • Easy setup and takes time to learn, but overall easy to use one you get the hang of it.
  • Strategic roadmapping.
  • Return on Investment increased.
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Discontinued Products
  • We were managing these enhancements in our support ticketing system, using spreadsheets, and it was TERRIBLE. Being able to tell a user "Great idea! Submit it to Feedback!" has saved my support team hundreds of hours.
  • We have reduced incoming support requests when the request is really an enhancement - the ability to have a "Suggest Features" widget in our software sends users straight to Feedback.
  • Because we can make some fields required, we can cut down on the need to reach back out to our users for clarification.
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ScreenShots